Customer Service Administrative Assistant

LaKeshia Artis

**** ******* **. • Greensboro, NC 27407 • 336-***-**** • ********.*****@*****.***

OBJECTIVE

To obtain a position in the Medical Office Administration field to use the skills and knowledge that I have learned through my

education.

EDUCATION

A.A.S., Medical Administration, Dec. 2012

ECPI University, Greensboro, NC

CERTIFICATIONS

• HIPAA Certification

• CPR certification

SKILLS

• •

Customer Service Billing and Coding

• •

Administrative Assistant Anatomy & Physiology

• •

Call Center Medical Terminology

• •

Line Assembler Medical Office Procedures I-II

• •

Inventory Control Document Processing I-II

• Waitressing

WORK EXPERIENCE

Medical Administration Intern 2012

U.S. Healthworks, Greensboro NC

• Answered phones

• Greeted patients

• Checked in patients with demographics

• Pulled and put up charts

• Performed scanning, copying, and filing functions as assigned

• Checked insurance and collected co-pays

Customer Service/Cashier

Cookout, Greensboro, NC 2010-Present

Kangaroo Express, Greensboro, NC 2007

Taco Bell, Greensboro, NC 2006-2007

Wendy’s, Greensboro, NC 2006

• Greeted customers, took and filled customer orders

• Processed customer payment transactions

• Performed cleaning and sanitation duties to maintain high ratings

• Audits to make sure the money in the register and the safe are correct along with money orders and credit card

machine.

Administrative Assistant 2010

Singleton Care Inc., Greensboro, NC

• Performed clerical duties including answering phones, scheduling and canceling appointments, running errands, filing

and faxing documents, and making copies of documents.

• Scheduled client appointments

• Writing in the correct procedure codes for payment

• Performed insurance billing and processing

Customer Service/Call Center 2007- 2008

The Telephone Center, Greensboro, NC

• Performed customer service by being as friendly as possible

• Conducted surveys for various companies to get people’s opinions about cars, household products, and Cable

companies.

Line Assembler 2005-2006

Amerikart, Reidsville, NC

• Inspected products and machines

• Shaved car parts

• Packed and numbered product

Inventory Control 2005

Polo Ralph Lauren, Greensboro, NC

• Used RF scanner to make sure clothing and other items were located in the correct spot.

• Inspected, packed, and priced products

Waitress 2005

Waffle House, Greensboro, NC

• Took and filled customer orders using excellent customer service skills

• Performed cleaning and sanitation duties as required

• Stocked supplies

EXTRA-CURRICULAR INVOLVEMENT

Secretary 2011-2012

Phi Beta Lambda Club, ECPI University, Greensboro, NC

• Recorded notes from meetings and emailed the notes to the instructor and any members who missed the meetings.

• Facilitated school lunches, sports activities, and raffle fundraisers.

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