Customer Service Representative
Resume:
Carlin Adeclas
Miami, FL **150
*************@*****.***
Highlights of Qualification:
-With an impressive 13 years track record of success providing swift resolution to customer
complaints, ultimately repairing trust and winning loyalty.
-Demonstrate sense of urgency in busy call center environments in both retail and
telecommunication industries.
-Possess exceptional ability to build productive relationships. Resolve complex issues and win
customer loyalty.
-Demonstrate outstanding problem solving and active listening skills- able to diffuse difficult
customer situations with tact and ease.
-Other duties include maintaining a safe environment by allowing only authorized persons near
children, recording parent location, creating a positive child care climate, preparing various
activities, playing games, avoiding conflict situations and nurturing self-esteem
- Acknowledged for unwavering commitment to providing exceptional customer service.
Professional Experience:
Intake, US Medical Supply, 03/2010-07/12/2012
-Servicing patients with diabetes and other health issues, and intaking home delivery of diabetes
testing supplies & related products. I also provide services related to CPAP supplies, Respiratory
medications & supplies, Catheters, Back Braces, and mail order pharmacy services.
-Handing client/patient questions, complaints, requests or inquiries with the highest degree of
courtesy & professionalism, with the goal of one-call resolution & patient retention.
-Intaking inbound calls from patients, with follow-up outbound calls as necessary
-Responsible for ensuring accurate changes / data entry of patient records, including service
issues; updating patient files for known changes to patient records; ascertaining that all updated
changes are accurately entered in the appropriate application/system.
Credit Analyst, American Express, 04/2007-05/2009
-Handling high- volume inbound and outbound inquiries, billing questions and payment.
Spending majority of the time on the telephone supporting card members inquiries, providing
exceptional customer service while preventing/minimizing lost on current and past due accounts.
- Acted as a resource desk to assist reps in reviewing and evaluating customer accounts to
determine applicable collection and treatment process.
- Resolved conflict, investigated disputed amounts or discrepancies, calculated and issued
associated adjustments.
- Worked with internal departments and outside agencies, banks, credit card companies, trustees,
etc. regarding delinquent accounts, billing queries, disputes, service requests, etc
- Elected Collections Team Captain to lead special projects and represent employee issues to
management.
- Investigated and resolved declined payments and returned checks, and performed credit checks
Customer Service Representative, The Answer Group 12/2004-01/2007
-Handle customer inquiries, complaints, billing questions and payment extension/ service
requests. Manage a high-volume workload within a deadline-driven environment.
- make service changes, recommend service options and schedule installations for phone, fax
and computer line. Provide detailed and accurate accounts of customer calls for prevention of
future audit issues.
- Cross-sell services on 40% of calls. Upgrading customer on national service plans call waiting
call forwarding, caller id, international calling plans and phone.
- training new coming representative and sale new computes
Private Child Care Worker: 05/1999-2003
-Performed various duties including preparing, serving and feeding meals to the children,
bathing and dressing the children, and assisting them with daily activities.
-Often did the laundry and tidied the children's room.
-Took the children out for walks, played games with them and kept a watchful eye while they
were entertaining themselves to make sure they were safe.
-Other duties include maintaining a safe environment by allowing only authorized persons near
children, recording parent location, creating a positive child care climate, preparing various
activities, playing games, avoiding conflict situations and nurturing self-esteem
EDUCATIONS
Miami Edison High School, Miami, FL
Miami International Arts, Miami, FL
Miami Dade College, Miami, FL
Contact this candidate