Customer Service Technician
Resume:
Jerry W. Griggs
Bonney Lake WA 98391
*****.******@*****.***
JOB OBJECTIVE
Obtain a position where I can utilize my skills as a plumber specializing
in installing and repairing piping, fixtures, and appliances to contribute
to the long-term viability of the organization.
QUALIFICATIONS
. Over 30 years' experience in residential and industrial plumbing
processes ensuring code compliance according to state and federal
regulations.
. Effectively worked with a team of portfolio technicians, including
plumbers, electricians, and HVAC technicians, to collaboratively
coordinate ongoing and future work projects based upon work orders,
available resources, and priorities.
. Participated in review of processes and procedures to support lean
initiatives and continuous process improvement in collaboration with
coworkers and management.
WORK EXPERIENCE
Grubb & Ellis 2003 - 2012
One Microsoft Way Redmond, WA 98052
Journeyman Plumber
Supported building / grounds maintenance and new installations at Microsoft
campus.
Performed scheduled diagnostics and repair of plumbing lines and fixtures
to include the rebuilding and modifying of the following systems:
compressed air, natural gas, water, drain/sewage, heating, and sprinkler
systems. Proficient in the use of Pro-Press tool. Supervised plumbing
subcontractors, directing and ensuring work is completed accurately and on
time.
Northwest Pacific Plumbing 2002 - 2003
16626 9th Ave SE, Mill Creek, WA
Plumber and Service Technician
New construction plumbing for apartment complexes including the
installation of sinks, toilets, dishwashers, and water heaters.
Emerald City Sewer 2001 - 2002
16062 SE 4th Street, Bellevue, WA
Plumber and Service Technician
Repair service plumbing and drain cleaning
Southwest Plumbing 2000 - 2001
2401 Southwest Alaska St., Seattle, WA
Plumber and Service Technician
Repair service plumbing and drain cleaning
Roto-Rooter Plumbing and Drain Service 1978 - 2000
979 Industry Dr. # G31, Tukwila, WA
Plumber and Service Technician
Performed services including faucet repairs, water heater installations,
and complete plumbing system replacements for residential and commercial
properties. Diagnosed drain problems, offering solutions with accurate
estimates of cost and work hours. Displayed strong customer service and
communication skills, ensuring 100% customer satisfaction.
LICENSES AND CERTIFICATIONS
Journeyman Plumber
Number: GRIGGJW024MA
Where Issued: Washington State
Date Issued: 7/1/1998
Expiration Date: 1/15/2014
Backflow Assembly Tester Number: B4251
Where Issued: Washington State
Date Issued: 1/15/2012
Expiration Date: 1/15/2013
CPR/First Aid - September 2011
TRAINING
Bi-annual continuing education units (CEUs) at Construction Industry
Training Center (CITC) to maintain Journeyman plumber license. Training
included code updates to industry regulations.
Continuous rotating courses on the following Washington State-required
safety training:
Arc Flash and Electrical Safety
Asbestos Awareness
Back Safety
Blood Borne Pathogens
Cold Weather Training
Compressed Gas Safety
Confined Space Training
Defensive Driving Safety
Ergonomics
Eye and Face Protection
Fall Protection Program
Fire Prevention and Safety
Hand and Power Tool Safety
Hazard Communication
Hearing Conservation
Ladder and Scaffold Safety
Lead safety and Awareness
Lift and Elevated Platform Training
Lock Out Tag Out Training
Personal Protective Equipment
Preventing Sprains and Strains
Respirator Protection
Slips Trips and Falls
Spill Prevention and Control
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