Customer Service Administrative Assistant
Resume:
ERICKA J. SANTIAGO
*** *. ******** **** Lake Alfred, FL 33850 ************@*****.***
BI-LINGUAL CUSTOMER SERVICE REPRESENTATIVE
6+ years of exceptional customer service committed to improving customer
relations
SUMMARY OF SKILLS
. Ability to count and reconcile cash drawers.
. Proven communication abilities, both oral and written in Spanish and
English.
. Developed interpersonal skills, having dealt with a diversity of
customers.
. Ability to function independently and as team member.
. Self-motivated; able to set effective priorities to achieve immediate and
long-term goals and meet operational deadlines.
. Capable of providing exceptional customer service
. Experience in inventory control.
. Computer proficient in Microsoft Word, Excel, Outlook, QuickBooks,
Internet Explorer and Windows
. Ability to answer phone calls at high call volumes.
. Able to perform clerical duties: data entry, filing, copying, and faxing.
PROFESSIONAL EXPERIENCE
Shipping/Customer Service October 2010- Present
J.S. Copti, Inc. Orlando, FL
Phlebotomist February 2010- April 2010
Gessler Clinic Winter Haven, FL
Administrative Assistant April 2008 - July 2008
Office Team
Orlando, FL
Tour Registration Associate
November 2005 - April 2006 Liki Tiki Village
Winter Garden, FL Data Entry
August 2001 -October
2004 C-Work Solutions
York, PA
EDUCATION
York Vocational Technical School
York, PA
High School Diploma June 1999
Ridge Career Center Winter Haven, FL
Patient Care Technician January 2010
Seeking a rewarding position where I can contribute to the organization's
success by applying my 6 year track record providing quality customer
service. Also, my commitment to excellence and philosophy that "the
customer comes first".
Contact this candidate