Customer Service Medical
Resume:
Erica Velazquez
Oceanside, CA 92057
M: 760-***-****
*********@*****.***
Professional Summary
Driven Registered Medical Assistant and Certified Nursing Assistant with a focus on providing high
standards of medical care, evaluating patient care for effectiveness, and a strong decision maker who
understands the importance of compassion and patience in a fast-paced hospital environment. Specialist
in Emergency Field and Hospital emergency room care and management for 5 years.
Licenses
Registered Medical Assistant
Certified Nursing Assistant
Skill Highlights
Conduct proper triage of patients Medication and Immunization injections
Creating and maintaining medical records Collecting accurate Vital Signs and inputting
onto a hard copy and electronic medical
Ensure infection control measures are being record
correctly implemented Administration of oral/parental medications to
patients
Phlebotomy
Urinalysis Following sterilization procedures for all
reusable medical equipment
Providing routine and emergency
Providing outstanding customer service to
Electrocardiograph services to patients both
Patient Scheduling patients and co-workers
Data Entry
Professional Experience
San Diego, CA
June 2008 United States Navy
Emergency Field Medical Technician
to
Current In charge of conducting proper triage of patients to include only marines and fellow sailors, schedule them as
appropriate, draw labs and update in MEERS computer system to insure that marines and/or sailors are
meeting proper medical readiness, creating and maintaining medical records, taking vital signs along with
blood draws, ensuring infection control to the highest possible within my abilities, assisting medical officers in
performing exams, conducting command urinalysis, imputing ICD and CPT coding, ensuring the most
professional customer service, participating and assisting higher ranking personnel in conducting activities
as instructed, teaching junior sailors proper medical techniques in providing confidential and efficient medical
care, along with the use of basic and advanced emergency care.
October United States Navy Kandahar, Afghanistan
Emergency Trauma Transport and Care Hospital Corpsman
2011
In charge of the Referral Care Clinic EPI-NATO Report and was held accountable for the accurate
to
spreadsheet of approximately 2500 patients seen at the RCC and properly logging in the 25 diagnostic
August
categories on the report. Oxygen Tank refill technician and trainer. Emergency Department Turn-over Critical
2012
Procedures trainer for over 30 corpsman, nurses, and doctors. Provided assistance in patient care in Referral
Care Center to over 1500 US soldiers and coalition forces providing medical assistance to 15 providers. As a
EVOCC Corpsman participated in over 500 EVOCC missions resulting in the safe and successful
transportation of over 730 US military, coalition forces, and Afghanistan civilians from the battlefield. Was held
responsible for ensuring compliance with all HIPPA regulations and the confidentiality of Trauma Emergency
Room and Referral Care Clinic's paper and electronic medical records. Conducted over 600 lifesaving
emergency medical procedures during the resuscitation of severely injured trauma patients including multiple
amputees and 8 cardiac arrest patients while standing 24 hour shifts contributing to the command's 98%
survival rate. Received 8 Bravo Zulu Professional Performance and Leadership Awards; CO and CMC
Commendation Award; optimal recognition from the US Army, Major General, US Forces Afghanistan in
leadership as a Flight Line Leader providing a critical role that allowed her team to perform professionally and
remarkably resulting in 100% patient and transport care and was selected as the Role III Multi-National
Medical Unit Junior Service Member of the Month. Was actively participating in the NATO Role III Radiology
On-the-Job Training.
May 2009 United States Navy Benin, Africa
Volunteer Emergency Field Medical Technician
to
July 2009 Provided care to local men, women, children, and animals; conducted immunizations as instructed by medical
officers of all branches of service, show local villagers basic hygiene routines, provided essential vitamins
along with de-worming medications for both the villagers and their animals, provide basic first aid care to
marines and sailors at the BAS, conducted basic first aid training classes to marines, participate in the set-up
of the FRSS and participated in many drills in preparation for the possibility of a mass casualty occurrence,
was chosen to participate in a cultural combined forces dinner with the Beninese army officers.
United States Navy Great Lakes, Illinois
August
Hospital Corpsman
2008
Conduct proper triage of active duty patients, administration of oral/parental medications to patients, ensure
to
June 2009 data entry is correct and complete after each patient both electronically and in their hard-copy medical record,
provide basic lab work assigned by the medical officer on duty, provide vital signs once patient has been
checked in, ensure infection control procedures are being followed to the highest of the medical staff and my
abilities, conducting and rechecking correct dosage calculations before administrating medications, following
sterilization procedures for all reusable medical equipment, assist in conducting urinalysis, occasionally
inputting ICD and CPT coding, before releasing medical records back to its proper department insure chart is
updated and signed by both the medical officer and myself, providing outstanding customer service to
both patients and co-workers.
Camp Pendleton, CA
March 2007Regional Occupational Program
Medical Assistant-Camp Pendleton Extern
to
July 2007 Correctly checking in/out patients while in a emergency room setting, standing in as a medical officer does
pelvic exams, providing vital signs once patient has been called in to be seen by a medical provider, provided
basic lab work as directed by the medical officer and inputting it into the computer system, ensuring that all
labs were correctly ordered and labeled before being sent up to the laboratory, filing and providing patients
with copies of their emergency room paperwork from their visit, and answering phone calls and directing them
to the correct personnel.
Education and Training
United States Navy Kandahar, Afghanistan, Afghnaistan
2012
Certificate: Oxygen Tank refill Technician & Trainer
United States Navy Kandahar, Afghanistan, Afghanistan
2012
Certificate: Sick Call Screener
United States Navy Kandahar, Afghanistan, Afghanistan
2012
Certificate: Emergency Vehicle Operator
F-350 Ambulance Operator/997 HMMWV Ambulance Operator
Flight Line Licensed Emergency Vehicle Operator
United States Navy Camp Pendleton, CA, USA
2012
Certificate/Cardholder: Basic Life Saver/ CPR
United States Navy-US MAPP Kandahar, Afghanistan, Afghanistan
2012
Certificate: Nursing Assistant
United States Navy Oceanside, CA, USA
2012
Registration/Certificate: Medical Assistant
United States Navy Camp Pendleton, CA, USA
2012
Certificate: Tactical Combat Casualty Care Technician
Marine Corps Community Services Camp Pendleton, CA, USA
2009
Certificate: Manager Course
United States Navy and United States Marine Corps Camp Lejune, N C, USA
2008
Certificate: Field Medical Technician
8 week course
United States Navy Great Lakes Illinois, IL, USA
2007
Certificate: Hospital Corpsman
14 week course
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