Customer Service Manager

ZINA HORTILLOSA PIURQUE

ACCOUNTING/HUMAN RESOURCE PROFESSIONAL

*** **** ****** **.

San Luis Obispo, CA 93401

Home: 805-***-****

Cell: 805-***-****

Email:****@*****.***

PROFESSIONAL OBJECTIVE: Experienced accounting manager with over 15 years

of progressively responsible experience, seeking position where knowledge

and skills can be applied.

QUALIFICATIONS SUMMARY: Committed to a career combining education and

experience in performing, and managing various accounting and

administrative functions. Demonstrated leadership strengths and proven

ability to manage multiple responsibilities in a fast-paced environment

with critical deadlines. Detail-oriented, problem-solver with excellent

analytical skills aimed to optimize efficiency for the company. Highly

motivated and goal oriented as demonstrated in pursuing Master's program

after finishing a 4 year Bachelor's Degree and currently working on

pursuing a CPA license. Well developed team building and leadership

strengths with experience in training staff and coworkers. Works well with

public, clients, vendors and coworkers at all levels.

Competencies include:

- A/P - Human

Resource functions

- A/R -

Internal Controls

- Bed Tax Returns - Inventory

Controls

- Billing -

Journal Entries/General Ledger

- Bank Deposits - Month-

end/Quarter/Year-end Financial Reports

- Bank Statement Reconciliation - Payroll Processing

- Budget Analysis - Sales/Use

Tax Returns

- Cashiering - Staff

Training

- Cash Audit - Website

Maintenance

- Credit card Processing & Reconciliation - Work Comp claims,

reporting and processing

- Factoring

PROFESSIONAL EXPERIENCE:

Oct. 2011 to March 22, 2012 American West Worldwide Express, Inc.,

California-Controller

. Oversee Accounting functions, AP, AR, Daily Banking

and Cash Position, Factoring, Agent, Linehaul,

Contract Carrier, Owner Operator and Interline

Payable. Reconcile all cash accounts and general

ledger accounts monthly and prepare journal entries.

Prepare monthly financial reports. Assist in the P &

L and Balance sheet preparation monthly. Work with

auditors quarterly and provide necessary paperwork

for the audit. Coordinate with banks, vendors,

merchant, factoring companies to resolve issues.

Feb. 2011 to Oct.2011 American West Worldwide Express, Inc., California-HR

Assistant/Payroll

. Perform multi-location Payroll processing using ADP

and Genesis Pro, manage and oversee enrollment and

updates of benefits, manage and oversee 401K, process

new hire paperwork, submit new hires and all contract

applicants for background checks. Prepares wage and

hour reports, and benefits reports for Accounting,

Warehouse supervisors, and Customer Service Managers.

1998 to 2010 Madonna Inn, San Luis Obispo, California-

Controller

. Oversees and manages all aspects of accounting,

general ledger, accounts payable, payroll, inventory,

tax preparation, bank reconciliation, cash management

and all other related financial task and set up

internal controls. Prepare operational manual,

employee handbook and all departmental manuals and

update as needed. Negotiate rates with credit card

companies to obtain the best rate yearly. Implemented

the gift card program for the company and generated

over $100K in sales per year. Develop Online store

and generated additional income for the company.

Prepare monthly and yearly management reports and for

various State and Federal agencies. Handle human

resource, work comp and customer liability functions.

Act as Notary Public for the company.

1995 to 2006 CalPoly Fiscal Services Department, San Luis

Obispo, CA- Accounting Technician

. Part time/on-call employment to assist in various

cashiering activities and cash management. Always at

the top of the on-call pool list .

1995 to 2005 Sears, Roebuck & Co. San Luis Obispo, CA-

Customer Service Specialist

. Worked part time in the Hub office to assists in all

aspects of customer service functions. Cash

management functions: counts, balances, deposit sales

and prepares over/short reports for Asset Protection

Department, also assist in A/P and human resource

functions. Also involved in commissioned sales. Had

been awarded twice Employee of the Month for 100%

Mystery shops performed.

1996 to 1997 Union Bank of California San Luis Obispo, CA-Peak Time

Teller

. Accepts deposits, payments, tax deposits, cash

checks, process withdrawals for clients. Involve in

soliciting new accounts, loans, and other investments

for the bank. Earned additional bonuses for

recruiting clients monthly.

1987 to 1995 AsianBank Corporation, Makati Philippines-Bank

Manager

. 8 years experience in various departments: Loans

Management, International Banking Operations and

Trust and Investment Department. Promoted from a

loans clerk to Supervisor, Assistant Manager and Bank

Manager for exemplary work performance.

EDUCATION:

2011 Financial and Managerial Accounting

Classes-Cuesta College

2011 Tax Preparation Classes-Cuesta College,

San Luis Obispo, Ca USA

1999-2000 Hotel & Restaurant Management-Harcourt

University,Cambridge, MA, USA

1989-1995 MBA-De La Salle University, Manila,

Philippines

1982-1986 Bachelor of Science in Business Management-

University of the Philippines in

the Visayas, Iloilo City, Philippines

SKILLS:

. Proficient in Microsoft Word, Excel, Lotus 123, Power Point, Pivot

Tables, Quickbooks, Word Perfect, Solomon IV Accounting Software,

Epitome PMS, Micros POS, Retail Anywhere POS, CLS Accounting software,

Abra Payroll Processing, ADP Payroll processing, MindBody Spa

software, Tax Wise software, Genesis Pro, Alpha Truck software

. Speaks and writes fluent English and Tagalog, excellent interpersonal

skills, possesses strong leadership potentials, has a high energy

level, could work well under pressure and with minimum supervision,

excellent customer service skills, detail oriented, excellent written

and verbal communication skills

PROFESSIONAL LICENSE/ORGANIZATIONS/CERTIFICATES:

. Notary Public, State of California and member of the National Notary

Association-8 years

. Hotel and Restaurant Management Certificate Program(2 year program

finished in 9 months)

. Completed various certificate programs through Sears University

Program (3 year program, finished in 1 year)

. PTA member and board member for 5 years, holding the position of

Auditor.

. Volunteer for IRS VITA (Volunteer Income Tax Assistance)

. Volunteer for Old Mission Church (Baptism mailing)

REFERENCES

Furnished upon request

Contact this candidate