Sales Customer Service
Resume:
Vanessa Rangel Dugandzic
*** ***** ******, ************, ** 19128
*******.*********@*****.***
Objective
My objective is to find an executive assistant position that will allow me
to expand upon my knowledge and experience in different types of business,
as well as fully utilize my customer service and administrative skills.
Relevant Experience
Sassy Smidgens, Start-up Retail Design Company - Philadelphia, PA, January
2012 - Present
Owner, Designer, Sales,
. Product design and development
. New client acquisition
. Manage internet marketing on company's Facebook page
. Website design and management
. Purchasing and inventory management
. Packaging and shipping
. Bookkeeping
. Process phone orders and consult customer throughout order process
. Proficient in Microsoft Word, Excel, Outlook, PowerPoint
Allis-Chalmers Energy, Oilfield Services Company - Houston, TX, February
2008 - July 2008
Executive Assistant to VP of Production Service and VP of Human Resources,
Master Service Agreement Coordinator
. Assisted President of Production Services with travel needs and
expense reports
. Assisted Human Resources Manager and HR Representatives with various
data entry and employee file maintenance tasks
o Data entry of confidential information
o Handled confidential information with discretion
o Send correspondence from headquarters to various office sites in
TX, LA, FL, PA, CO
. Master Service Agreement Coordinator -
o Maintain and coordinate the execution of contracts between the
company's legal department and clients of all five divisions
o Handled ongoing inquiries for service agreements
o Liaison between legal department and client
. Main receptionist
. Provided administrative support including but not limited to answering
phones, copying, faxing, filing, mail distribution, timely shipment of
correspondence, order lunch
. Created and maintained Procedures Manuel for position
. Maintained calendar of meetings and vacation schedules
. Assisted HR Representatives however means necessary
. Maintain and order all kitchen, office and mailing supplies
. Proficient in Microsoft Word, Excel, Outlook, PowerPoint
Mercedes Benz of Sugar Land, Luxury Auto Sales Company - Sugar Land, TX,
January 2005 - June 2006
Executive Administrative Assistant
. Moved within the company to where my skill were needed most:
o Executive Assistant to VP of New Car Sales
o Executive Assistant to VP of Pre-Owned Sales
o Loan Car Agent
o P/T Service Booker
o Receptionist/Customer Care Consultant
. Spent majority of the time assisting Executive Management and Sales
Teams
o Provide administrative support including but not limited to
answering phones, copying, faxing, filing, mail distribution,
timely shipment of correspondence, order lunch
o Maintained calendar of meetings and vacation schedules
o Created, tracked, maintained weekly and monthly sales reports,
inventory reports, letters to customers
o Managed sales logs and data entry of incoming vehicles to be
sold
o Handled confidential information with discretion
o Assist sales teams whatever means necessary
o Maintained marketing material inventory for sales teams
o Ordered office supplies
. Basic knowledge of products and services
. Proficient in Microsoft Word, Excel, Outlook, PowerPoint
Westside Lexus, Luxury Auto Sales - Houston, TX, June 2003 - May 2004
P/T Administrative Assistant
. Greet customers
. Answer multi-line phone system and direct calls according me
. Maintain hospitality area in Service waiting area
Equine Experience
Self Employed, Contract Personal Trainer - North Bethesda, MD, December
2008 - December 2009
Private Certified Personal Trainer
. Only authorized in-house training consultant
. Worked in The Monterrey Apartment's gym amenities
. Created and assisted clients in daily fitness routines, retention
support and dietary consultations
. Clients included the mentally ill and obese
. Acquired 8 long term and 5 short term clients when left the state
The Sports Club LA, Fitness Facility - Washington, DC, March 2009 - July
2009
Certified Personal Trainer/Martial Arts Instructor
. Taught Self Defense/Martial Arts demos and private lessons
. Implemented one-on-one and partner training
. Performed base-line fitness assessment to new members and clients
. Helped maintain clean workout floor
. Greeted/assisted members whenever possible
Washington Sports Club (Town Sports International), Fitness Facility -
Washington, DC, December 2008 - March 2009
Certified Personal Trainer
. Program design and implementation
. Dietary consultation
. Emotional support and accountability
. Client acquisition and retention
. Give gym tours and answer equipment questions
Republic National Distributing Company, Wine and Spirits Distribution
Company - Houston, TX, October 2007 - February 2008
Retail Wine Sales Representative
. Account manager for established portfolio of 12 businesses across a 20
mile territory
. Acquired 3 additional businesses to portfolio during time in the
position
. Met monthly and quarterly sales goals
. Met all the needs of the buyer including but not limited to:
o Wrote wine order
o Maintained inventory
o Built displays
o Stocked shelves
o Hand delivered last minute will-calls
The Original Carrabba's, Restaurant - Houston, TX, June 2006 - October
2007
Waitress/Bartender/Hostess
. Extensive food knowledge
. Superb attention to customer service
. Ability to multitask and work as a team while in high pressure/high
volume situations
Education/Certifications
Temple University, College of Health Professions and Social Work -
Philadelphia, PA
January 2010 - May 2013
. Bachelor's of Science
. Major: Kinesiology - Pre-Health Professions
o Focus: Physical Therapy
Montgomery College, Exercise Science/Pre-PT - Rockville, MD
January 2009 - December 2009
. Dean's List
. Completed Exercise Science degree classes with the intent to transfer
to University Maryland, College Park Spring of 2010
Houston Community College System, General studies - Houston, TX
August 2003 - December 2008
. Part-time
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