Customer Service Sales

William Winters

561-***-**** . Email and Linkedin - *************@*****.***

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Management Professional

Operations ? Customer Service ? Sales

Performance-driven manager with extensive track record of creating teams

that deliver bottom-line results. Highly-motivated, hands-on leader skilled

at training and developing personnel, with ability to merge talent from all

levels of organization. Outstanding work ethic, follow-through skills, and

integrity. Strong focus on customer service, operations and sales

development. Utilize Six Sigma methodology, tools, and techniques to

enhance customer satisfaction.

Professional Strengths:

.Articulate Communicator

.Detail-Focused Leader

.Highly Self-Motivated

.Superior Problem Solving Skills

.Multitask Efficiently

.Knowledgeable Mentor

.Team-Player .Critical Thinker

.Focused Goals

Key Achievements:

. Electrical Excellence award winner

. Top 10 gross margin dollar sales producer

. Top 15 salesman list

. Built, developed, and managed network of customers, resulting in sales

growth of 12-15% annually

. Oversaw expense reduction through manpower and cost control processes

resulting in a company savings of 15% in these areas

Professional Experience:

Operations Manager

2005 - 2012

HD Supply

Led the operation of a small volume distribution center, 25,000-sq ft, 22

associates, $14M sales. Responsibilities included strategic and operations

planning, financial management, operational performance and analysis,

planning and execution, distribution, fleet management, inventory

management, vendor management, and leadership, including performance

management. Provided input and feedback on all operations, processes, and

results to the Regional Operations Manager. Supervised support staff,

maintained documentation for work processes, ensured compliance with all

DOT regulations, and maintained compliance with all safety and Hazmat rules

and regulations.

. Electrical Excellence award winner

. Six Sigma Greenbelt certified and Black Belt trained

. Top 10 gross margin dollar sales producer

. Consistently exceeded profitability (branch) budget

William Winters 561-***-**** *************@*****.***

Page 2

Branch Operations Specialist

1995 - 2005

General Electric Supply, Fort Myers, FL

Oversaw all facets of operations for a 22,000-sq. ft electrical wholesale

facility with sales of $7.2M in 2004. Responsibilities included mentoring

and coaching inside sales team, conducted monthly meetings for outside

sales team, directed warehouse activities and operations, investigated and

resolved customer complaints, managed operations and customer service,

directed cost budget process adhering to corporate guidelines, and ensured

location's compliance with local and national OSHA regulations while

working in conjunction with the corporate Environmental, Health, and Safety

team. Tracked, monitored, and analyzed monthly and yearly sales performance

data. Began career as a customer service representative, receiving frequent

promotions based on job performance.

. Developed and maintained largest customer at location while handling

operational duties.

. Joined region's Top 15 salesman list 2001.

. Developed, administered, and monitored multi-million-dollar budget

while consistently achieving cost containment targets.

. Directed and monitored inside sales and warehouse activities of a team

of eight employees that saw sales increase annually by 8%,

significantly above industry average.

. Oversaw expense reduction through manpower and cost control processes

resulting in a company savings of 15% in these areas.

. Utilized Six Sigma methodology, developed strategies and procedures

that significantly improved customer relationships by resolving all

billing and service issues.

. Developed competitive fee structures and "loyalty" programs that

strengthened customer-vendor relationships.

. Planned and implemented marketing strategies that enabled company to

re-enter Southwest Florida by developing trust relationships with

local contractors.

Supervisor of Central Processing

1983 - 1995

Graybar Electric, Fort Myers and Miami, FL

Promoted through positions of progressive responsibility culminating with

the position of Supervisor of Central Processing. Responsibilities included

leading and mentoring an internal staff as well as field personnel.

Education:

Bachelor of Arts in Business Management, University of South Florida,

Tampa, FL

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