Human Resources Customer Service

ALANA FERREIRA DA SILVA

*****.***************@*****.*** © 610-***-****

International, multilingual, HR Professional,

who has experience working in the Medical, Technology and Manufacturing industries.

PROFESSIONAL EXPERIENCE

TA Instruments- Waters LLC, a scientific manufacturing and services company based in New Castle, DE.

Aug 2012 – Nov 2012

Human Resources Generalist

Supported VP of HR, Sr. HR Generalist and Management with Onboarding System Entries, Employee Relatio ns, Benefits, Training, and

Payroll Support.

Generated biweekly ADP Payforce and SAP Reports for Payroll, Accounting and HR departments.

Facilitated and approved over 114 non-exempt employees’ weekly timecard for worked time, sick days and vacation. Provi ded system

training and support for managers when necessary.

Responsible for the Exiting Process: conduct exit interviews; explain benefits, COBRA, severance and unemployment options; in

addition to filing employees’ Family Medical Leave of Absence, Short term or Long term Disability claims.

Effectively interfaced with all levels of personnel both internationa lly and domestically.

Ellucian, a company that provides technology solutions to education institutions in 40 countries, based in Malvern, PA.

Apr 2012 – Aug 2012

Benefits Coordinator

Collaborated two USA benefit plans into one for 2013 Open Enrollment; while also providing support to 13 international country's

benefits. Locations include: Europe, Latin & South America, Middle East, Asia Pacific and South Asia.

Worked as an effective member of the HR team through active participation in meetings, proposing ideas or improvements to exi sting

policies and processes.

Administered benefits programs involving health and wellness, and retirement. Reviewed and ensured compliance w/national/local

legal and tax requirements.

Assisted in the management of vendors while providing international benefits administration, which includes new hire orientation s,

billing reconciliation, salary changes, wire transfers, and terminations.

Cadient Group, a digital marketing technology company based in King of Prussia, PA.

Human Resources Coordinator June 2010- Apr 2012

Coordinated and worked effectively with managers in the recruit ment process, training and development, wellness programs, and

performance reviews.

Update HRIS systems (Paychex/ADP) as necessary for new hires, terminations, and payroll information; in addition to

maintaining accurate records within the Applicant Tracking System, OpenHire, Silkroad.

Supported Compensation and Benefits Administration for the Executive Director, OSD.

Assisted heavily in Cadient’s Activity Committee event planning and culture building activities .

Provide support for the HR department in King of Prussia, PA and NY office; was the International Laison for Pune, India employees.

Siemens Healthcare Solutions, a medical and health care solutions provider worldwide, based in Malvern, PA .

Human Resources Staffing & Recruiting Intern Aug 2008- Apr 2009

Supported University Relations for Siemens Healthcare Solutions nationwide, recruit ed interns and employees.

Participated in entire hiring process: scheduled interviews, posted job requisitions online, completed and processed I-9 forms, processed

on-boarding and drug test kits, supported Shared Service’s corporate credit card applications and concerns, conducted audits, managed

offer and employment verification letters.

Coordinated New Employee Orientations for interns and f ull time employees.

Entrusted to handle most responsibilities of a full -time HR Staffing Partner during week of absence .

Siemens Healthcare Solutions

Human Resources Strategic Leadership & Development Intern Oct 2007- Sept 2008

Created and updated Coach@MED reports and logistics and assisted in manager workshops.

Managed and designed WebPages for Siemens intranet websites.

Updated and distributed Siemens HR Policy, HR Newsletter, and HR Calendar of Activities .

Maintained employees’ Upward Feedback tool; in addition to generating monthly tool reports and completion rate outputs.

Trained and organized meetings for the HR Strategy Specialists and HR Strategy Interns.

Greater Philadelphia Hispanic Chamber of Commerce, Philadelphia, PA

April 2007 – Sept 2007

Assistant of CEO & President of GPHCC

Took part in organizing, coordinating, and manage business mixer and other offsite events.

Recorded and distributed executive summaries for Latino Professionals Meeting Network and CEO conferences.

Managed, categorized, and updated chamber’s records system.

Pearle Vision, an eye care industry that I worked in both Philadelphia and Paoli, PA locations.

Customer Service Representative/Optometric Technician June 2002- April 2007

Assisted diverse customers in selecting and purchasing eye wear and taught contact lens care to customers .

Translated eye exam instructions in Spanish.

Resolved customer satisfaction issues and handled minor eye wear repairs.

EDUCATION

Masters of Science, Human Resource Development

Villanova University, Villanova, PA

Bachelor of Science in International Business & Bachelor of Arts in Spanish

Rosemont College, Rosemont, PA

Senac Minas Gerais, August 2009

Belo Horizonte, Brazil

Course Certified in Development of Managerial Skills, Strategic Negotiation, Coaching, and Motivating a Team: The Challenge of a Manager

International School of Business & Management, Semester Abroad in Lyon, France 2005

International Exchange Student, Year Abroad in Berlin, Germany 2002

CONTINUOUS EDUCATION AND SKILLS

Multilingual: Fluent Portuguese, English, & Spanish. Intermediate German, & Basic French

Proficient in Microsoft Office; Lync, SAP, PeopleSoft, PeopleClick, APS Verifications, ADP HR Benefits, Payforce, Payroll,&e-I9s

Received Certificate in Professional Human Resource Management

National Seminars Group - Divisions of Rockhurst University Continuing Education Center, Inc., starting December 2012

Credited courses on Payroll Law, HR, and Management

Other continuous education, February to June 2010: GVFHA Event: HR Best Practices on Harassment Prevention and Correction and the Legal

Aspects of Hiring and Interviewing. NowHIRE: Clark Hill reviews I-9 compliance and the impact of E-Verify Webinar and Workforce

Planning, Talent Management, and What Your CEO Wishes HR Would Do Web seminar.

PROFESSIONAL AFFILIATIONS & AWARDS

National Association of Professional Women Member since 2011

Greater Valley Forge Human Resource Association (GVFHRA) Member since 2010

Society for Human Resource Management Professional Member since 2008

Honor Awarded from Madison's Who's Who, 2008 & 2009

Member PHI SIGMA IOTA- International Foreign Language Honor Society

Trained basic Portuguese and Tourism, Belo Horizonte, Brazil to HR Professionals at Villanova University HRD program, Fall 2008

Michael R. Losey Graduate Merit Scholarship Award Recipient, Greater Valley Forge HR Association, 2008

Received Superior Certification in Business Spanish Exam; Chamber of Madrid & Universidad de Alcala, 2007

Volunteers for GPHCC and GVFHRA events. Previously volunteer ed with Bahamas Red Cross, Rosemont College, 2003- 2007

Honored in El Examin Nationale, an American Assoc. of Teachers for Spanish and Portuguese, 2003

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