Customer Service Manager

M E L A N I E B O D K I N S T H O M P S O N

* ******* ***** ****** *********, TX 76016 817-***-**** *******@*******.***

C A R E E R O B J E C T I V E

To use my strong organizational skills; educational and leadership background; and my ability to work well with

people to secure a position with a well established organization.

Professional Experience/ Skill highlights

YMCA Arlington, TX 2003 present 817-***-****

Health & Wellbeing Coordinator Responsible for creating and coordinating class schedule for facility; auditioning and

training of new employees; evaluation of fitness staff; payroll; provide leadership through outstanding customer service;

ensure safe and comfortable environment for members and guest; develop, implement and monitor healthy lifestyle programs;

train staff to properly educate members on standard fitness safety guidelines; keep fitness staff informed via weekly emails;

played a key role in ensuring the successful launch of the Personal Fitness Plan; and experience with Daxko.

(Create/Generate programs, roster, membership information, etc…)

Lifestyle Coach for YMCA's Diabetes Prevention Program and the Personal Fitness Program.

Personal Trainer/Group Exercise Instructor Responsible for screening individual’s medical histories and current

health status to identify major health risk factors; administer fitness assessments and counsel clients regarding assessment

results; provide a safe and effective fitness program while educating them on the proper use of exercise equipment.

Responsible for providing appropriate leadership for a variety of group fitness classes.

YMCA Grand Prairie, TX 2011 present 972-***-****

Personal Trainer/Group Exercise Instructor

Member Services Greet members; Personify; customer service; multi phone lines, Microsoft Office; and Outlook.

MISD Mansfield, TX 2007 2011, 199*-****-*** 299 6300

Educator Provide students with appropriate learning activities and experiences designed to help them fulfill their potential

for intellectual, emotional, physical, and social growth. Enable students to develop competencies and skills to function

successfully in society.

Leadership Variety of committees representing other staff: HOPE Committee; District

Education Improvement Committee; Technology Committee; Curriculum Alignment Committee;

and Team Leader.

D.A.I. Arlington, TX 200*-****-*** 299 8338

Product Management Create and provide business reports with Microsoft Office; spreadsheet development and

report analyst; business correspondence, accounts receivable; administrative operations; executive presentation

development; and preparation of monthly reports.

Other jobs: Account Representative at FWOMC for Home Health

Admissions Clerk at Arlington Memorial Hospital

Assistant Fitness Manager at the Greenhouse Spa

Education & Certifications

University of texas Arlington, TX

1990 Bachelor of Business Administration: Marketing

1994 English: Elementary Education (Grades 1 8)

Generalist Certification 4th 8th Grade

2007

M E L A N I E T H O M P S O N

Phone: 817-***-**** Page 2

ESL Certification

2011

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