Medical Administrative Assistant

VERONICA NAVARRO

*****************@*****.***

909-***-****

OBJECTIVE

To obtain a challenging position as Administrative Assistant where I can

grow and expand my skills in a long term facility.

EXPERIENCE

July 2012 - Current Providence St. Joseph Disney Family Cancer

Center/ Therapeutic Associates Burbank, CA

Front Office/ Referral Coordinator

. Registered patients new accounts and reoccurring accounts

. Answering phones, filing, creating charts

. Submitting TARs for authorizations for medical patients

. Submitting billing for physical therapy

. Printed out balancing sheet to verify billing on a daily basis

. Scheduling patients appointments

. Auditing medical files

. Verifying eligibility for HMO'S, PPO'S, Medicare, and Medical

. Submitted referrals for authorizations for all HMO's

. Entered all Data entry, faxing medical records, closed out to patients

accounts to send to storage

. Worked directly with three physical therapist and two therapy

assistant, along with two aids

March 2011- July 2012 Assistance League Of Southern California

Pomona,CA (Family Preservation Program)

Administrative Assistant

. Expert in creating positive relationships, developing multi-

dimensional communication strategies and managing complex issues.

Ability to motivate and lead the staff and clients with successful

outcomes.

. Provide outstanding customer service, able to work with others to

reach a resolution.

. Open and clear communicator with ability to recognize and provide

clients needs.

. Went above and beyond job duties, developing relationships, supporting

and accommodating families in program

. Excellent interpersonal skills, office etiquette and phone manners,

handling calls and promptly forwards them to other employees or

supervisor.

. Immense ability to schedule appointments and maintain calendars,

interviews, and other similar activities

. Responsible for imperative data entry, daily filing, ordering all

office supplies, answering phones, creating files for new case's,

taking minutes for meetings

. In charge of preparing all records to be sent out to storage

. Created invoices for petty cash and monthly invoices

. Prepared and handled all billing submitted to DCFS

. Excellent ability to make administrative/procedural decisions and

judgments.

. Founder of Special Events and Holiday Committee, arranging meetings

and agency events, which entitles involvement with numerous amount of

staff and clients

MARCH 2010-February 2011 La Verne Medical Group La Verne, CA

Front Office Receptionist

. Answering phones

. Paging doctors to hospitals, hospice and nursing facilities

. Submit referrals through HMO's medical group for procedures and follow-

up visits authorizations

. Filing charts/paper work

. Admitting patients/discharging patients

. Working with podiatrist patients to get orthotics approved

. Verifying medical eligibility for HMO'S and Medical

. Faxing medical records to insurance company

. Collecting co-pays

. Working with dietician and scheduling her patients

. Prepared deposits for co-pays and supplies sold by dietician

. Schedules echocardiograms, stress test, NCV, EKG's, Dexa scans, ultra

sounds

. Data entry

. Filled out lab requisitions form for patients

. Worked with nine different providers which consist of a pain

management doctor, podiatrist, endocrinologist, family practice

doctor, internal medicine doctor and a dietician

AUG 2003- FEB 2010 Concentra Medical Center/Urgent Care Ontario, CA

Front Office Lead

. Responsible for training, teaching and developing new associates

. Write reviews for all associates in my department

. In charge of ordering all office supplies along with company uniforms

for all employees

. File medical charts and answer phones

. Responsible for all medical billing

. Admitting and Discharging of workers comp. patients, physical therapy

patients and urgent care patients

. Data Entry

. Appointment Setting

. Facilitating Referrals for patients

. Communication between employers and insurance companies

. Verifying eligibility and benefits for urgent care patients

. Getting any out patient procedures and physical therapy authorizations

. Attending phone conference calls and leadership meetings on customer

service

. Supervise and arrange schedules for front office department

. Preparing cash deposit and taking them to the bank

. Collected co-pays for urgent care patients

. Prepared medical records

. Admitted patients for DOT physicals and drug screens

EDUCATION

2002-2003 Intercoast College Riverside,

CA

. Admin Medical Assistant/ Biller

1997-2001 Chino High School Chino, CA

HIGHLIGHTS

Dependable, dedicated, bilingual (English/Spanish), 10 Key,

Occusource, Practice Velocity, Citrix, Microsoft Outlook, Mosaiq, Camis,

very detail oriented, ability to multi-task, demonstrate ability to listen

and apply knowledge rapidly, proven ability to recognize and resolve

problems in a timely manor, strong organizational skills, employee of the

year 2008

REFRENCES

Available upon request

Contact this candidate