Customer Service Sales Representative

T heresa Nguyen

**** *. ******** **. ***** Ana, CA 92704

Phone: 714-***-**** Email: ***********@*****.***

Education

California State University, Fullerton

B. A. in Business Administration: Marketing Concentration (Graduate Class of 2012)

GPA: 3.5 Rewards: Dean’s List

Objective

Seeking to provide value through creativity, strong customer service and relationship

building skills, and the ability to adapt to various work environments.

Experience

Tokyo Table, I rvine, CA 11/2012-

P resent

Hostess

• Provided excellent customer service as first-contact with clientele

• Greeted guests with a great smile and atti tude

• Took customer requests and seated guests

• Took phone orders

• Answered telephones

• Created f loor plan and managed section rotation

MaximumBit, Inc, Tustin, CA

Sales Representative 7/2012-

10/2012

• Make out-bound cold calls

• Build and maintain customer relationships

• Set appointments for sales manager

• Provide some IT/computer knowledge

• Creating strategic email and phone scripts

• Answer in-bound calls

Coudoc, Garden Grove, CA 1/2012- 5/2012

M arketing Assistant & Event Coordinator

• Assisted with internet marketing campaigns

• Assisted with email scripts and lead generation

• Provided excellent support to middle management

• Planned corporate events

• Managed logistics and budget related issues

• Researched and booked venues

• Communicated and worked in a team oriented environment with other event

coordinators

Spicy Crab, I rvine, Ca 12/2011-2/2012

Server

• Took duties of hostess while taking orders and upselling food menus

• Provided customer service face to face and over the phone.

• Handled money and cash register

• Cooperated with other team members.

• Made sure tables and restaurant were clean.

01/2011- 12/2011

Andrei’s Conscious Cuisine, I rvine, CA

Hostess

• Provided excellent customer service as first-contact with clientele

• Greeted guests with a great smile and atti tude

• Took customer requests and seated guests

• Took phone orders

• Answered telephones

SKILLS:

• Ability to effectively assess a situation, seek mult iple perspectives, gather more

i nformation if necessary, and identify key issues that need to be addressed

• Proven relationship-builder with unsurpassed interpersonal skills

• Resourceful team player who, excels at building t rusting relationships with customers

and colleagues

*References available upon request

Contact this candidate