Customer Service Quality Control

Sierra Irvin

954-***-**** (Cell)

******.******@*****.***

Ft. Lauderdale, Florida 33309

OBJECTIVE

To obtain a challenging administrative position in a medical office or hospital that will utilize my recent Medical Office

Administrative training and strong customers service skills.

SKILLS PROFILE

Ability to take new challenges and embrace diversity as a leader.

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Energetic and self-motivated team player with strong customer service skills.0020

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Interpersonal Skills, Discretion, Good Judgment, the ability to work independently.

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Strong time management and communicational skills with staff, and resources.

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Consistent in tracking and monitoring individual need requirements and goals.

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Enforce Principle of Integrity and Compliance by negotiation and management skills.

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Quick Learner, Self Confident/ Starter, Sincere, Dedicated and Hardworking.

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EDUCATION

City College, Ft.Lauderdale, Present : 06/2011

Associate of science in medical office admin.(billing&coding)

MedVance Institute, Ft.Lauderdale, FL Graduation: 09/2009

Medical Office Administration Program (Honor Roll)

Old Dillard Community School, Ft.Lauderdale, FL Graduation: 10/2008

WORK HISTORY

01/2010-4/2010

H & R Block Ft.Lauderdale, FL

Office Administrator

■ Supervised, performance, data management, drafting and edit short office memos

■ Facilitate and provide strong leadership skills to the team of tax preparers

■ Ensure merchandise and inventory of office, and stocked with necessary tools for functionality

■ Scheduled appointments, by monitoring work performance, and clientele history on a daily basis

■ Interact with clientele to assure high performance and quality control in a professional and safe environment

■ Compile data, prepare reports investigate customer complainants and enforced accountability.

06/2009-present

The Chrysalis Center Ft.Lauderdale, FL

Billing/Collection/Authorization/File Clerk Specialist

■ Assist in data control file and retrieve document for intake Supervisor

■ Maintain file room logs that track the location of files throughout the office

■ Established document retention in accordance to Hippa guidelines and regulations

■ Research and edit claims by problem solving, reprocessing or collecting on delinquent accounts

■ Responsible for the medical insurance and claim benefits to the clients who had contract

■ Discuss the policies and procedures of claims and contract with the insurance personnel and clients

■ Developed and managed the new accounts and ensured quality control

■ In charge of DCF data submission in an accurate & timely manner

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REVELANT SKILLS

Medical Office Management…. Database Management …..Customer Service….Cash Handling…Proficient in

computer software programs including word processing, desktop publishing excel, power point, EDS, and Avisena

REFERENCES UPON REQUEST

Contact this candidate