Customer Service High School

SHENERA BRACK

*** * ** *** *******, Deerfield Beach, FL 33441 Email:********@*****.*** Phone: (954)

***-****

Highly energetic individual who is driven by the challenges presented in the work environment of

Receptionist and Customer Service.

Professional Profile

Successful in prioritizing and processing heavy workflow without supervision.

Proven organizational, interpersonal and communication skills with the experience required

to remain highly focus and exceptionally productive in fast-paced and demanding setting.

Data entry, MS Word, MS Excel, MS Windows 98/XP, MS Outlook, Power Point and Internet

Navigation.

Dependable and efficient, enjoys working with the public and dedicated to high quality

customer service.

• Ability to multi-task and accomplish required tasks in a timely manner.

Work Experience

07/2011-03/2012 Teleperformance,Boca Raton,Fl

• document calls

• technical support over the phone

• take incoming/outgoing calls

12/2010 - 3/2010 Harbour Beach Marriott, Fort Lauderdale, FL

Cashier/Valet

Managed premier parking spaces for high-end clients

Oversaw full range of management responsibilities

Trained and experienced valet service for hotel

Provided professional and excellent service referral; reliable and dependable

6/2010 - 10/2010 Right Touch Cleaning Service, Savannah, GA

Receptionist

Operated office machines, such as computer, and calculating notified customers when

service completed

Interacted with clients and provided outstanding customer service

Coordinated shipping and billing from different location, and typed and filed new accounts

1/2010 - 6/2010 Jade’s Beauty Supply, Atlanta, GA

Assistance Manager/Customer Service

Effectively managed telephone inquiries and resolved customer service complaints

Prepared service requests for after sales issues, such as repairs, installation, and or

delivery

Input all customer data into computer system

Coordinated shipping and billing from different location, and typed and filed new accounts

2/2009 - 7/2009 McDonald, Brunswick, GA

Customer Service Representative

Interact with clients and providing outstanding customer service

Processed cash and credit cards transactions

Assist in preparation of orders and customer service issue

1/2008 - 6/2008 Lena’s Thrift Shop, Savannah, GA

Cashier (seasonal)

Balanced daily cash intakes and operated cash register

Effectively managed telephone inquiries and resolved customer service complaints

Interacted with clients and provided outstanding customer service

Processed cash and credit cards transactions

education

Glynn Academy High School, Brunswick, GA. - Achieved High School

Diploma 2009

References available upon request

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