Customer Service Management
Resume:
Jennifer George
** ********** ****, *******, ** *3319
H ome: 954-***-**** - Cell: 954-***-**** : **********@*********.***
Executive Summary
Results-focused management professional offering 12 years of progressive leadership experience. Transforms
h igh -potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial
and operational success.
Core Qualifications
Team Leadership Staff development
q q
Time and Resource Optimization Training and Development
q q
Analytical Skills
q
Computer-savvy Fast Learner
q q
Excellent Interpersonal Skills Administrative Skills
q q
Professional Experience
Customer Service Supervisor
J une 2000 t o October 2012
American Express Company – P lantation, FL
q Analyze and resolve customer inquiries and complaints with diplomacy and efficiency in a fast -paced
e nvironment.
q Provide guidance to employees with adhering to c ompany policy and procedures.
q Coach, Develop and Motivate employees.
q Train new and existing employees telephone service skills and company policies and procedures.
q Handle escalated calls
Credit Investigator
M ay 1999 t o J une 2000
Ford Motor Credit
q Loan approval and generation
q Employment and data verification
q Resolve customer complains and inquiries in a professional manner
Education
Nova Southeastern University 2 013
Davie, FL
Business Administration-Management
M BA
Keiser University 2 009
F t. Lauderdale, FL
Business Administration- M anagement
B achelor of Science
Keiser University 2 000
F t. Lauderdale, FL
H ospitality Management
Associate of Arts
Affiliations
S igma Beta Delta
I nternational Honor Society in Business Management and Administration
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