Customer Service Representative

SCOTT A. SWINFORD

*** ********* **., ********, ** 11237/ 206-***-**** /

**********@*****.***

PC (Windows, Linux/Ubuntu) and Mac proficient, along with a deep

understanding of Word, Excel, Access, Powerpoint, Outlook, Project,

Photoshop, Omniture, InDesign and other MS Office and Adobe Products,

Google Maps, Atlas, Analytics and AdWords, Photoshop, SEO knowledge, basic

Java, Python and HTML.

Education:

University of Washington, Seattle, WA. B.A., Major: International Studies

Minor: Japanese Language.

Student Exchange to the University of Kyoto, Japan. Class of 2005

Caledonian School TEFL Course, Prague, Czech Republic: TEFL Certificate,

2008

Selected Professional Experience:

Zerve, New York, NY: Business Analyst Lead (October 2011 - Present)

Managed and developed market research projects and initiated the

development of an interactive directory project. Managed and trained a team

of market researchers who sought out prospective clients while creating

content for Zerve.com's frontend.

Google, New York, NY and Seattle, WA: Project Lead (Contract, April 2010 -

October 2011)

Led the development of Geo Information Systems both domestic and

international. Managed and trained 20-25 geospatial developers while

providing them and other teams with technical support for Google's GIS

tools. Organized and coordinated several projects from initiation to

completion. Worked with management across the globe to better the quality

of Google Maps.

Projects: Ground Truth (Europe) Insight (North America and Japan)

Caledonian School, Prague, Czech Republic: Language Instructor (February

2008 - August 2009)

Instructed groups of adults in business level English courses, implemented

new material into established courses, administered and assessed exams.

Instructed conversation classes both on the Caledonian School Campus and

throughout the city of Prague.

NOVA Group, Tokyo, Japan: Titled Instructor and Content Writer (January

2006 - January 2008)

Organized, planned and taught business English language courses for

students of a variety of skill levels. Promoted to a Titled Instructor in

September of 2006 due to my training abilities, personality and ability to

interact with a variety of personalities and backgrounds.

Microsoft, Bellevue, WA: Testing Lead (June 2005 - January 2006)

Ran the initial bug tests for the Xbox 360 Platform and initial Xbox Live

diagnostic tests. Identified logistical issues via reports from my team,

drafted bug reports and presented them to the Xbox executive team.

Eddie Bauer, Seattle, WA: Customer Service Representative (August 2001 -

January 2004)

Answered phones, providing customer service to Eddie Bauer customers from

around the world. Tracked deliveries, stock shortages and customer

complaints to assure quality service combined with a quality product.

Other Activities:

Jim Russell Racing School at Sears Point, CA: Mitsubishi Lancer Evo Course

(Summer, 2011)

Redefine Magazine: Amateur Music Journalist (Apr 2004 - Mar, 2006, Jun 2009

- Present)

Country Club, Tokyo, Japan: Foreign Act Coordinator (Volunteer) (Jun 2006 -

Dec 2007)

Lions Club of Kyoto/Sagano, Japan: Student Exchange Representative of

Seattle, Washington (Summer, 2001)

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