Customer Service Manager

**** ** *** ** **********,FL 33317954-***-****(*******.********@*****.***

Ashanti A. Davis

Objective

Seeking a position in administrative assisting, which demands computer

proficiency, managerial competence and technical and interpersonal skills.

Experience

08/2010-11/2012 Crothall Healthcare(Florida Medical Center)

Lauderhill, Fl

Administrative Assistant

Payroll/Accounts Payable

Responsible for the screening, interviewing, and hiring for the housekeeping

department.

FMLA, Short/Long Term Disability, and Workers Compensation Claims

Budgeting and Ordering Supplies

Creating Weekly Shift and Vacation Schedule

Hosting Manager Meetings and Safety Training Sessions

All Clerical and Secretarial duties for the department.

07/2009-07/2010 Interactive Response Technologies Ft.Lauderdale, Fl

Customer Service & Sales Agent

Performed customer service related duties (i.e. answering phones, receiving

complaints, etc.)

Performed computer related tasks (i.e. data entry, which required proficiency

in Microsoft Office and web-based software)

Upgraded old/Managed new company accounts.

Filling insurance claims

8/2007-06/2009 THE ATHLETES FOOT Plantation, FL

GENERAL MANAGER

Responsible for assisting customers in finding the shoe of their preference

Training of all new employees on operating the P.O.S computer system

Responsible for payroll

Interviewing and hiring candidates

7/2006 - 3/2008 THE INTERNATIONAL HOUSE OF PANCAKE Plantation, Fl

Head Server

Serve as hostess and designate various responsibilities to staff

Assure customers are completely satisfied with their food and service

Perform payroll liaison duties, and handle various monetary transactions

Cook

Education

Nova High School High School Diploma

Davie, Fl

Broward Community College Pre-Veterinary Medicine

Davie, Fl

Skills

Proficient user of Microsoft Office Suite(Outlook,Word,Excel,Power Point),

Accounts Payable, Lotus Notes,

Highly skilled in maintaining paper and online filing systems for records and

messages

In-depth knowledge to route and deal out incoming mail such as FedEx, USPS

and email.

References

*AVAILABLE UPON REQUEST*

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