Customer Service Administrative Assistant

Liz Bettencourt

*** ****** ***., ***. *

Redwood City, CA 94061

530-***-**** Cell/Home

****************@*****.***

Objective: To obtain an administrative position that will utilize my computer and organizational skills with growth

and learning opportunities.

Skills: Word, Excel, Outlook, Visio, Project, PowerPoint, QuickBooks, Simply Accounting, HTML, database

administration, various web publishing software, Share Point, SalesForce, NetSuite Financial and CRM, Microsoft

Dynamics CRM, Adobe Photoshop, Adobe Acrobat, type 60+ wpm

Professional Experience

Avistar Communications Corp – San Mateo, CA Feb. 2009 - Present

Executive Assistant

Avistar is a technology company defined by our customers and their need to see the people they interact with.

Organizations ranging from smaller companies to the largest global enterprises use desktop videoconferencing to

improve collaboration among their employees, and to connect more effectively with customers and suppliers.

Responsibilities:

• Administrative support to all C-Level executives, including the CEO, CFO, & CIO

• Built, customized, and maintain CRM database using Microsoft Dynamics CRM

• System Administrator for the company Concur Travel and Expense Reporting System

• Electronic Filing/Document Control System

• Greet and direct visitors/clients

• Answer and transfer all incoming voice and video lines

• Arrange for all outgoing mail to be sent via U.S. Post Office, FedEx, or UPS

• Manage facility requests

• Maintain office equipment and office supplies

• Light cost analysis work, budget control, and cost savings

• Vendor relations and purchasing

• Logistics for Board of Directors Meetings, Sales Meeting, All-Hands, etc.

• Built and maintained corporate intranet using SharePoint

• Assist Human Resources/Recruiting by sourcing candidates, building relationships with outside recruiting

firms

• Scheduling onsite and phone interviews

• Proofreading – 10K, 8K & other docs as needed

• Departmental project support, i.e., marketing and business development research and sourcing

Kony Labs, Inc. – San Mateo, CA September 2008 - December 2008

Kony was founded in 2007 by successful entrepreneur Raj Koneru, who recognized that mobile devices and their

capabilities would continue to grow exponentially and be a key driver in the next customer interaction revolution.

Kony’s mission is to develop the technologies and applications that facilitate and accelerate customer engagement over

any mobile operating system, device and channel.

Executive Administrative Assistant (Startup – Laid off)

• Prepared PowerPoint presentations

• Arranged travel for CEO

• Coordinated logistics for new office setup including phone system and network

• Set up vendors and entered invoices in QuickBooks

• Processed multiple expense reports

• Prepared payroll

• Maintained employee files

• Performed sales research and updated information in SalesForce

Contract Positions March 2007 – September 2008

L-3 Communications Randtron Antenna Systems – Menlo Park, CA (6 Months)

L-3 Communications build high performance antennas designed for surveillance, high-resolution, ultra-wide frequency

bands, detection of low radar cross section (LRCS) targets, LRCS installations, severe environmental applications and

polarization diversity.

Executive Assistant

• Prepared PowerPoint presentations for Vice President of Business Development

• Administrative support for Program Management

• Coordinated international and domestic travel for Vice President and Program Managers

• Processed multiple expense reports, purchase orders, and check requests

• Completed special projects, perform research

• Coordinated logistics for customers visits, i.e., catering, lodging, conference rooms, and meeting materials

• Prepared highly proprietary customer proposals

• Maintained division website using html and ftp

• Input customer data into proposal database in preparation of product proposals

• Performed daily general administration functions

Cascade Promotion Corporation - San Carlos, CA (3 Months)

Cascade Promotion Corporation was a privately-held relationship marketing and rewards fulfillment house with such

clients as Cisco System, Harrah’s Hotels and Casinos and Pepsi Co.

Executive Assistant

• Prepared Request for Proposals and Statements of Work for CEO to submit to clients

• Coordinated and manage all product transitions; includes vendor/client correspondence

• Excel spreadsheet preparation, updating, maintenance and management of transitions

• Processed client orders and track orders already in the system

• Setup new products in accounting system

• Prepared PowerPoint presentations for Vice President of Marketing

• Administrative support for Account Management

• Coordinated direct mail efforts

• Created marketing support materials for client (i.e., store/product signage)

• Completed special projects, perform research, and addressing client issues

Boston Scientific (Specialized Business Solutions) – Santa Clara, CA (6 Months)

The Boston Scientific Corporation is a worldwide developer, manufacturer and marketer of medical devices whose

products are used in a range of interventional medical specialties, including interventional cardiology, peripheral

interventions, neuromodulation, neurovascular intervention, electrophysiology, cardiac surgery, vascular surgery,

endoscopy, oncology, urology and gynecology.

Executive Assistant

• Heavy calendaring for VP and direct reports

• Set up workstations for new hires

• Prepared and audit expense reports

• Coordinated travel; domestic and international

• Maintained Director’s and Regional Managers’ calendars using Outlook

• Arranged conference calls, video conferences, and web meetings for all field sales

• Coordinated sales meetings and conferences

• Processed NDAs and CDAs

• Maintained office supply inventory

• Distributed mail

Cascade Promotion Corporation - San Carlos, CA June 2005 to March 2007

Cascade Promotion Corporation was a privately-held relationship marketing and rewards fulfillment house with such

clients as Cisco System, Harrah’s Hotels and Casinos and Pepsi Co.

Executive Administrative Assistant

• Supported CEO and all senior management

• Arranged heavy domestic travel for the firm

• Maintained confidential files

• Provided Customer Service phone support

• Created marketing support materials for client (i.e., store/product signage)

• Extensive scheduling for CEO on Outlook

• Maintained corporate office supplies

• Made preparations of client visits and offsite events

• Created PowerPoint presentations

• Provided additional administrative support to Sales Management

• Prepared monthly and weekly reports for high end clients

• Interfaced with high level executives

• Merchandised product for promotion programs

MRI Grass Valley/DBA - The Retail Search Group - Penn Valley, CA Feb. 2004 to April 2005

MRI Grass Valley/Retail Search Group is an executive search firm specializing in the retail world. Our retail recruiters

specialize in placing candidates into jobs and careers in high end retail companies.

Executive Assistant/Research Assistant/Network Administrator

• Administrative support to CEO

• Administrative support for all Account Executives

• Provided network administration for a 12 user network

• Handled desktop support and new computer configuration

• Managed accounts receivables/payables

• Calculated payroll and commissions

• Updated online job board postings using HTML

• Maintained company website

• Searched internal database and internet job boards for potential candidates

• Maintained all applicable reports of billing and candidate placement activity

• Managed billing process for all candidate placements

• Compiled monthly corporate financial report

• Handled switchboard and customer service

Van’s Classic Car Auto Body - Grass Valley, CA March 2001 to February 2004

Van’s Classic Car is a family owned auto body shop specializing in the restoration of classic cars.

Office Manager/Estimator

• Prepared estimates for insurance companies and customers

• Vendor/customer relations with auto dealerships in the county

• Supported four user company network

• Managed accounts receivables/payables

• Prepared invoices and payroll

• Used QuickBooks for financial accounting

Netscape Communications Corp. - Mountain View, CA October 1996 to March 2001

Netscape Communications was founded in 1993. Netscape Navigator was based on the Mosaic web browser, which

was co-written by Marc Andreessen, a part-time employee of the National Center for Supercomputing Applications

and a student at the University of Illinois.

Web Administrator/Executive Administrative Assistant

• Produced and maintained web sites for AOL corporate intranet and extranet sites

• Worked as a Y2K Compliance team member to ensure Netscape Browser was Y2K compliant

• Coordinated web site development by assigning production resources, ensuring usability and customer

management

• Assisted in creating an AOL/Time Warner Merger information site

• Provided technical support and customer service support for customer extranet site

• Provided administrative support to the Vice President of Information Technology and Technical Director of

Product Development

• Arranged heavy domestic travel

• Prepared and maintained confidential documents

• Created PowerPoint presentations

• Set up offsite meetings, corporate events, company parties and recreational trips

• Provided desktop support

Raychem Corporation - Menlo Park, CA September 1987 to October 1996

Raychem Corporation was founded in Menlo Park/Redwood City, California in 1957 by Paul Cook, James B. Meikle,

and Richard W. Muchmore. Their founding technology was radiation cross-linked wire and cable targeted at military

and aerospace applications. This was the first known use of radiation chemistry for commercial products. The company

soon invented heat-shrinkable tubing also targeted at electronic applications.

Executive Assistant

• Provided administrative support for the General Manager/Executive Vice President and Directors including

calendaring, call screening, and correspondence

• Arranged heavy domestic and international travel

• Maintained confidential personnel records

• Prepared payroll

• Prepared presentation packages, correspondence and other technical documentation

• Supervised lobby, receptionist and mail room

• Formed an administrative council (Admin CIT) for cross-training, overflow work, coverage, and process

improvement

• Coordinated Divisional Plant Meetings, Corporate Holiday Parties, and Training

• Conducted Microsoft Office software training to Administrative Assistants and Managers

Education and Training

• Canada College – A.A. Paralegal Studies (currently attending)

• Heald College – A.A. Paralegal Studies (transferred to Canada College)

• Sequoia Union High School, Redwood City, CA

• Web Camp (Web Development training)

• HTML 4.0

• Quality Workshop Training (TQM)

• ISO 9000

• Business Writing

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