Sales Customer Service

R ichard Lacker

***** **** *** *****, **** Raton, Florida 33428•561-***-****•*******@*****.***

Richard Lacker

S ummary

Seasoned professional with an in-depth understanding of the supply chain, database

management, purchasing, sales, accounts payable and financial aspects of wholesale and retail

operations. Organized, self motivated, results driven, detail oriented, flexible and strategic. My

proven analytical, management, supervisory, communication and process mapping skills allow

me to make a positive im pact to the bottom line.

E xperience

2009 – 2012 Women In Distress Of Broward Margate, Florida

County

Thrift Store Manager. Responsible for the day to day operation of a 20,000 square foot nonprofit 7

day a week retail thrift store. Raised annual sales from $420,000 to $475,000. Average item sale price

of $3.00. Core competencies include customer relations / loyalty, employee supervision, training,

operations, sales promotions, inventory control and P&L accountability.

Manage total store level operations, including staff hiring, training, evaluation and work

schedules.

Handle budget planning and tracking, accounting and payroll.

Coordinate inventory control, receiving, merchandising and store maintenance.

Established sales goals and devised sales forecasts.

Set new daily, weekly, monthly, quarterly and yearly sales records.

Plan and execute in-store promotions.

Develop and manage customer relations to maximize satisfaction, promote goodwill,

and generate repeat and referral business.

Complete daily sales reports.

2000 – 2009 Medical Supply Holdings Boca Raton, Florida

Purchasing/Inventory Manager for a $50 million wholesale distributor of Medical/Surgical

products. Direct Report to CEO and President.

Purchasing Manager. Responsible for the companies purchasing efforts including

vendor negotiations, PO creation, inventory levels, costing, lead times and supplier

compliance to promote the company ROI.

Database Content Manager. Responsible for the company data management efforts

including database content and reporting. Added additional 50,000 product records to

increase product offerings from $1 million to over $5 million monthly.

Direct and reconcile physical inventories and cycle counts of a $6 - $8 million dollar

inventory. Provided customer service and order management to the top tier customers

who purchased an average of $4,000,000 a month.

Analyze and manage sales trends, inventory levels, costing, lead times and supplier

compliance to promote the company ROI.

Process customer RFP’s. Identify, cross-reference, price and determine availability for

each customer’s twice monthly 25,000 line requirement files.

Oversee all sales, purchasing, customer service and related administrative functions.

Design, develop, generate and analyze daily, weekly, monthly and annual management

reports. Outside sales to overseas customers.

Excellent computer skills. Including Microsoft Access, Excel, Word, SBT Accounting,

Report Writer, Exchange/Outlook and various mainframe environment applications.

1991 – 2000 Office Depot Delray Beach, Fl

Associate Buyer. Developed an administrative support group for a 25 plus member merchant

staff enabling them to concentrate on their core function of buying while becoming a more

process driven department.

Analyzed processes and implemented standardized procedures allowing for greater

accuracy, control and accountability while in many cases reducing processing time.

Established management reporting to monitor progress of initiatives increasing

accountability.

Assembled research group to handle internal and vendor accounting issues reducing

debit balance by $8 million increasing company cash flow.

Established and maintained vendor information database.

Coordinated interdepartmental relationships to improve our ability to set and achieve

common objectives.

Spearheaded the integration of an acquired company’s product line into ours for

seamless order processing and supplier charge backs worth $11 million in revenue.

Invoice Processing Supervisor for national retail office supply chain.

Supervised a staff of 16 direct reports in the timely and accurate payment of invoices in

accordance with established policy and procedures.

W orked closely with vendors and the Vendor Assistance group to proactively research

problems to help reduce the effort needed for yearly major vendor reconciliations.

Compiled, produced and distributed weekly and monthly Cost Variance reports.

W orked on strategy/update/testing team to define and implement MIS initiatives to

increase productivity and accuracy.

Supply Chain Supervisor for nation’s largest retail office supply company.

Supervised corporate wide replenishment purchasing of all computer hardware,

printers, software and peripherals to over 350 retail locations for the largest office

supply company in the United States.

E ducation

Kennedy High School, Bellmore, New York

General and Regents Diploma

Grumman Data Systems, Woodbury, New York

Electronic Technology

792 Class Hours

SUNY Farmingdale, Farmingdale, New York

Palm Beach Community College, Boca Raton, Florida

Business programs

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