Supply Chain Customer Service

Raquel James

** ********* ****, ********* ** **626

(T) 585-***-**** (C) 585-***-**** (E)

********@*********.**.***

Executive Summary

Skilled operations manager with solid experience

managing all levels of multiple projects including

operations and administration. Strong strategic-

planning and people-management skills. Solid background

in global supply chain functions, inventory control,

financial analysis and customer service. Consistently

meet and or exceed management's goals and expectations.

Ability to assimilate into new jobs quickly and learn

company network and integration systems with minimal

training.

Core Qualifications

. Inventory Control . Supply Chain Management

. Change Management . Time and Resource

Optimization

. Consistently Meet / . Administrative Skills

Exceed Goals

. Vendor Negotiations . Change Implementation

. Analytical Skills . Global Solutions

. Fast Learner . Multi-unit Operation

Management

. Inventory Control . Negotiation Skills

. Strategic . Proactive

. Results-oriented . Self-directed

. Green Belt Certified . Yellow Belt Certified

Professional Experience

04/2010 - Current Xerox Webster, NY

Manager Western Hemisphere Equipment Demand Planning

. Manage team of salaried professionals who are

responsible for the flow of inventory entering

the supply chain, successful product launch and

daily interactions with our various supply chain

partners.

. Streamline processes and facilitate consistency

within all groups thereby eliminating non-value

add activities.

. Manage a 100+ million dollar equipment product

portfolio which is comprised of Office Group

(OG), Production Systems Group (PSG), Continuous

Feed (CF) and Vendor Managed Inventory (VMI)

products.

. 95% success rate with surpassing or meeting

inventory targets in eight consecutive quarters.

Inventory is the lowest it has been in nine years

of organization. Strengthened company's

businesses by freeing up cash for the

organization due to less spend.

. Assisted in spearheading cross-functional

initiative to achieve global planning between

eastern and western hemisphere. One of the

contributing factors to the low inventory levels

seen in 2011 and 2012.

. Trained, coached and mentored staff in eastern

and western hemisphere to ensure smooth adoption

of new Xelus global planning program. Adoption of

program enabled a more flexible, fast and

predictable supply chain.

. Work to resolve open Received Not Vouchered

(RNV) transactions in Oracle for equipment

purchases. 100% compliance on RNV transactions,

highest compliance rate in 4 years.

. Nominated for emerging leaders program (2012) and

Xerox High Potential Program (2010).

01/2006 - 04/2010 Xerox Webster, NY

Supply Demand Management

. Partnered successfully with various supply chain

partners to enable 93% level of service (LOS)

thereby reducing revenue left on the table (RLOT)

by 90% from previous years.

. Reduced and controlled expenses by negotiating

with our domestic and global vendors to push out

and or cancel open existing purchase orders to

help with inventory target

08/2004 - 01/2006 Xerox Webster, NY

Customer Business Representative

. Served as subject matter expert in department by

mentoring and training junior team members.

. Responded to complex customer request, resulting

in high level of customer satisfaction.

. Worked with sales force and dealers on pricing

issues, contracts and sales promotions.

. Ensure timely order processing and install of

equipment orders.

07/2001 - 08/2004 Xerox Rochester, NY

Financial Analyst

. Handled complex financial analysis and reporting

of corporate finances.

. Met with corporate senior VP's on outlooks and

budgets.

. Closed financial ledgers monthly through journal

entries and corporate financial systems.

. Created spreadsheets and graphs to provide visual

presentation of data analysis results.

. Required to interpret and present analysis to

senior VP's and provide recommendations of next

course of action based on substantiating data.

. Granted security access to confidential data.

Education

2011 Clarkson University, Postdam, NY, United States

Operations Management

Engineering and Global Operations Management

. Master of Science

. Certificate in Global Supply Chain Management

. One class away from certificate in Lean Six Sigma

Quality

Affiliations

Black Women's Leadership Council (BWLC), Director of Membership

2011-Current

Xerox The Womens Alliance, 2010 - Current

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