Customer Service Quality Assurance

Catherine Contes

** ***** ******

Belville NJ

United States

Cell: 347-***-****

Email: ***************@*****.***

LinkedIn member

Administrative Support /Customer Service

Summary:

An energetic highly experienced in customer service and business finance, seeking to utilize my past and present work ethics to obtain a position in the hospitality field, I'm extremely motivated, with excellent customer service and problem solving skills, building mutual trust, respect and cooperation among team members.

Professional Experience: 8/1997-Present

Global Operation: Broadridge

Managed day to day administrative duties for foreign settlement processes, including daily interaction with contra firms to ensure trade settlement, Transfer of accounts for global trading customers, Communicate directly with the custodian to meet settlement requirements.

Report to senior management and outsourcing client's A.M trade status report and EOD-(End of Day) balancing for funding purposes. Daily fails report of trades 50K and over for various account ranges.

Research and resolve, reconciliation of open issues, including aged fails, stock record breaks and Illogical differences to insure books and records are in balance with holding at the custodians.

Played a major role in the new business, coming into Ridge, to meet SLA- (Service level Agreement).

In the front lines on the conversions for Canadian business assets from CIBC Mellon to JPM Chase Assisted in the de-conversion of outsourcing client to another broker dealer.

Assigned to train to new associates, temps, interns and Ridge India team to redirect the work overseas As well as the daily work process.

Monitor their daily inquires and provide the guidance needed to complete their task also report to senior management on their progress.

Professional Experience:

Russo's on the Bay: Wait staff 12/1996-2/2001

Responsible for the coordination of all affairs, including bridal parties, breakfast, luncheon and conferences.

Assisted in preparation of table arrangements decorations and displays Greeted customers and directed them to there assigned seats Served 3 course meals for 3 tables of up to 30 people or more in a high paced environment

Took drink orders throughout the evening, to ensure customer satisfaction

Special Skills:

Microsoft Word, Excel, Outlook,

Notary Public - October 1, 2001 - Commission expires 1/27/2014 Enrolled in Company Leadership Program, lead by COO.

Received the Peak Performer award for Telephone quality assurance by Ridge in 2009 and 2010

SYSTEMS: ADP Systems, DTC, ARROW, CDS, JMP, BONY, TMA, ABLE, GMOS, TREX Euroclear and EBOSS Workflow

EDUCATION: June-1994 Franklin K Lane High School Jamaica, New York

Sept -1994-95 MCI Metropolitan Career Institute, Business Management-New York

TRAVEL: Domestic and International

LANGUAGES: Fluent in Spanish

Language(s):

English

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