Manager Engineer
Resume:
Benjamin David Hughes
Cypress, TX 77433
Cell: 832-***-****
Home: 832-***-****
Email: ********@*****.***
Objective
To obtain a challenging position that will allow me to learn more and enhance my work skills while further
developing my career path, and gain the ability to achieve personal goals and the goals of the company.
Computer Knowledge
* MS Office 2007, 2010 * Win 7, Mac OS X – 32/64bit * Server Backups
* SCCM * Blackberry/iPhones * Wireless
* AutoCAD & Solidworks * HP, Dell, IBM, Mac PC’s * Citrix
* Ghost/imaging * VPN * Service Now
Job History
Retina Consultants of Houston 6/18/2012-Present
Job Title: IT Specialist
Manager: Don Shay
Duties: Provide pc and Mac desktop/helpdesk support for 10 doctor’s offices, admins, and research
department of about 100 users. Order/standardize all new computer related equipment and software.
Implement new EMR (electronic management records) software tailored for the medical industry.
Organize communications lines (T1 & cable) coming into and connecting all 10 offices.
Create/disable all domain/email accounts and assign to correct security groups. Install Windows/Mac
operating systems, configure, and deploy out to new users.
Subsea7(Getronics) 2/20/2006-6/14/2012
Job Title: Technical Support Analyst II
Manager: Barbara Dobson
Duties: Provide pc support to about 500 users in Houston, Katy, Port Isabel, and del Carmen, Mexico.
Responding and resolving desktop incidents. Decommissioning/Wiping PCs for disposal/donation.
Image desktops and laptops. Installing/deinstalling software on desktop and laptops. Managing PC
repairs per warranty agreements. Installing and supporting print drivers.
Moving/restalling/reconnecting PC’s. Patching desktops to network. Generally, the go-to person for
all desktop issues. Hands on server support as directed by System Engineers. Replacing/rotating
tapes for backups. Coordinating onsite hardware maintenance of servers with hardware vendor.
Configure/install Cisco IP phones. Help with minor printer/copier problems. Take care of phone
changes and voicemail password resets. Support 5 video conference rooms.
BP(Getronics)(Burnett Staffing) 12/7/2005-2/8/2006
Job Title: Desktop Support
Manager: Barbara Dobson
Duties: Provide pc support to BP employee’s in Westlake 1 and 3. Configure and deploy desktops and
laptops. Troubleshoot pc related equipment. Respond to helpdesk tickets via Vantive ticketing system.
Supported MS Windows 2000 and XP.
Universal Compression, Inc. 11/26/2001-10/14/2005
Job Title: Client Support Specialist
Manager: Norm Hagen
Duties: Provide pc support to about 1500 users throughout world. Respond to tasks made from helpdesk to
fix computer related problems. Troubleshoot problems such as hard drive failures, NIC’s cards, modems,
network connectivity, and printers. Create ghost images for Dell desktops and laptops. Install & configure
AS400 software on users pc’s. Make Inter-Tel phone system changes. Support all MS Windows platforms.
ChaseCom, L.P. 9/4/2001-11/16/2001
Job Title: Desktop Engineer
Manager: Jose Apodaca/Manager of LAN Administration
Duties: Provide support to about 300 users in Houston area. Upgrade and maintain pc’s. Perform any computer related tasks that need
to be done. Install hardware such as hard drives, RAM, NIC’s. Install ghost images for new users. Supported MS Windows NT & 2000
environment.
Marketing Specialists 2/1/1999-6/22/2001
Job Title: PC Engineer
Manager: Bill Bollinger/Sr. Operations Manager
Duties: Upgrade and maintain pc’s in the Texas, Louisiana, Minnesota, and Mississippi offices. Install Windows and MS Office on all
pc’s. Setup desktops and laptops for all users in my region. Make sure users are connected to network and are able to receive mail (MS
Exchange). Assist in network migrations. Maintain assest tag database of all computer related equipment. Order supplies such as new
laptops, desktops, printers, NIC’s, hard drives, modems, and any other component associated with computers and the network. Install
special client software (Borden Foods, Colgate, Aurora).
Tradestar Investments, Inc. 4/1/1998-2/1/1999
Job Title: Help Desk Specialists
Manager: Mark Herrera/System Manager
Duties: Provide support to about 1000 users local and non-local (Hawaii, California, New York). Local Investment Company that
supplies real-time quotes and trades. Had to make sure everyone’s pc was running while stock market was open. Setup and connect
users to server (Netwear, NT 4.0, Exchange) and telnet sessions. Troubleshoot computer problems in house and over phone .
Education
Houston Community College (1996-1997) – English and Math
San Jacinto College (1992-1995) – Criminal Justice
Deer Park High School – Graduated in 1992
Microsoft Classes Completed
3/11/2002: Updating Support Skills From Microsoft Windows NT 4.0 to Microsoft Windows 2000
6/22/2003: Understanding Network Essentials
2/2/2004: Microsoft Windows 2000 Network and Operating System Essentials
3/1/2004: Implementing Microsoft Windows 2000 Professional and Server
3/22/2004: Implementing a Microsoft Windows 2000 Network Infrastructure
4/5/2004: Implementing and Administering Microsoft Windows 2000 Directory Services
References
Rafael Yera
Subsea 7-IT Manager
Brian Gerrard
Getronics/Compucom
United Kingdom
Brian Megas
TradeStar Investments, Inc – Network Admin
Kenneth Hughes
Mercedes Sugarland-Sales
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