Customer Service Sales

Brent M. Dixon

**** ***** **. 540-***-****

Fredericksburg, VA 22407 **********@**********.***

Objective:

To combine my work experience and education to pursue a career in

information technology.

Proficient Skills:

- Customer Service

- Multi-Tasking

- Administrative

- Strong Written and Verbal Skills

- Business Operations

- Adobe Reader/Acrobat/Flash/Fireworks/Bridge CS4

- InTuit Accounting

- MS Office {i.e. Word, Excel, Power Point,}

- MC OS/OS

- Keynote

- MS Entourage, Outlook, & Outlook Express

- Results Oriented

- Focused, Ambitious

- Account Representation

- Quick Learner

Education:

* DeVry/Keller University

September 2013

Masters of Science, Project Management w/concentration in Information

Systems

* Full Sail University

May 2012

Bachelor of Science, Business

* Community College of the Air Force February

2000

Apprentice Certificate, Information Management

Work Experience:

2011 - current

TeleTech

Technical Support Consultant/CSR

- Assisted in production and upgrade of annual antivirus subscriptions and

Best Buy products

- Daily assisted customers with site navigation, online orders, and

additional inquiries

- Processed payments, updated payment information for consumer profiles

03/2012 - 09/2012

Sutherland Global - Cox Communications

Technical Support Consultant/Tier I

- Daily utilized the following programs for consumer DATA connection:

ICOMS, Sharepoint I & II, Outlook Express, Adobe Creative Suite, AA,

CHSI Developer, Analytics, VMWare, KIQ, Data 1 & 2, ARI, Wi-Fi, Mobile

Applications, Online Security, Email/Webmail, Troubleshoot, iCloud,

iNav, iKnow, PeopleSoft, Avaya, CTI, Provisioning, Configuring, NIC,

TCP/IP, Business Acumen

- Weekly fulfilled 3 data upgrade sales quota during troubleshoot

01/2010 - 10/2011

Sunline Mesh, Fredericksburg, VA

Director of Marketing

- Daily research, data entry, market analysis of current and projected

consumers

- Collaborated promotional, sales, and distribution logistics with partner

companies

- Weekly briefed C.E.O. status updates via MS Excel & Access Spreadsheets

- Created monthly, quarterly, and annual marketing reports

01/2009 - 01/2010

Media General Inc., Woodbridge, VA

Advertising Operations Clerk

- Daily composed, revised, proofread, and implemented articles into

publication

- Once a week, prepared and submitted legal affidavits,

- Help Desk/Switchboard

- Assisted with article creation, sales, and marketing

- References Available Upon Request -

Contact this candidate