Manager Customer Service

JOE MANNARELLI

***** ***** ***** ***, ********, KY 40059 • 502-***-**** • ***********@*****.***

EXECUTIVE SUMMARY

• Bilingual (English/Spanish) Manufacturing Professional with 19 years of experience in high volume

assembly, manufacturing operations and pick and pack distribution warehousing operations

• 8 years of full P&L responsibilities for facilities producing $200 million in revenue with 1400 employees

• Led continuous improvement initiatives and implemented Lean concepts such as kanban pull systems for

production scheduling and vendor supplies, Heijunka Box, 5S, and motion reduction by reducing set-up

times and cycle times using video-taping techniques and spaghetti diagrams

• Process experience in metal fabrication, injection molding, and aluminum hydro-forming

• Planned and executed turn-around operations, joint ventures, start-ups, and product line transfers

EDUCATION

WORCESTER POLYTECHNIC INSTITUTE, Worcester, MA

Bachelor of Science degree with Distinction in Manufacturing Engineering - 1993

Six Sigma Black Belt Certification, GE Lighting - 2001

CAREER HISTORY

TENNANT COMPANY, Louisville, KY (facility restructuring) Jan. 2008 – Sept. 2012

SENIOR OPERATIONS MANAGER/PLANT MANAGER

Hired in this newly created position in charge of the Manufacturing Operation and the Outsourced

Distribution facilities to bring distribution back on-site and reduce costs in the plant. Full responsibility for

production operation with $50 million annual brush output and warehousing operation with 110 employees.

• Reduced total cost per brush by 15% and total cost per line by 23% through cross-training and

changeover reduction-focused Kaizen events

• Improved planning and reduced supplier lead time resulting in 34% inventory reduction

• Received Tennant Annual Stewardship Award in recognition of seamless warehouse transition

from a 3rd party logistics company to Tennant resulting in $500,000 annual savings

• Increased lines processed per hour by 33% with revamped pack station layout, implementation of

a kanban system for packing supplies, and reslot of A-items

• Led start-up of Mexico Distribution Center to support regional market demand

HUSSEY FABRICATED PRODUCTS, Eminence, KY Mar. 2007 – Dec. 2007

(assets sold under U.S. Bankruptcy)

PLANT MANAGER

Full responsibility for plant with $40 million annual output and 85 employees

• Implemented an integrated scheduling and capacity management system for

production and shipping which reduced cycle times by 10% and improved promise date accuracy by

50%

Coordinated and executed production transfer from Leetsdale, PA facility

SIEMENS ENERGY & AUTOMATION, Juarez, Mexico Dec. 2004 – Mar. 2007

PLANT MANAGER

Full responsibility for plant with $200 million total annual revenue and 1400 employees

Implemented Lean Model Scheduling Program while maintaining 96% - 98% fill rate levels

Achieved $4.4 million in productivity through product cost-out redesigns

Reduced budget spending by 5% while increasing output by 22%

Successfully implemented ERP system (SAP); considered smoothest conversion by consultants

• Acted as interim Plant Manager for the El Paso Injection Molding facility for seven

months achieving all production goals while still running the Juarez facility

GENERAL ELECTRIC COMPANY June 1993 – Nov. 2004

Served in various roles across several GE divisions over an 11 year span with progressive promotions and

increasing levels of responsibility

GE MOTORS & CONTROLS Aug. 2002 – Nov. 2004

MATERIALS MANAGER, Juarez, Mexico

Responsible for all areas of supply chain management for plant that produced $30 million total annual output

and $16 million in annual buy

Implemented stocking programs with A-item vendors reducing inventory by 15%

Improved stockroom inventory accuracy by 33%

MATERIALS MANAGER, Reynosa, Mexico

Responsible for the entire supply chain management of plant that produced $220 million revenue and $105

million in purchasing annually

Improved customer service by reducing lead time by 21%

Reduced inventory by 13% and improved stockroom inventory accuracy by 50%

LUMISISTEMAS-GE, Monterrey, Mexico Feb. 2001 – Aug. 2002

MANUFACTURING MANAGER

Responsible for final assembly/component production and materials management for department with

over 450 employees and $50 million in annual revenue

• Achieved successful transition of two product lines from Hendersonville, NC facility with ramp-up

to full volume production levels in less than five months

• Reduced production costs by 15% by improving throughput, scrap levels and overtime levels

• Decreased overdue units by 90% and reduced lead time by 80%

GE LIGHTING SYSTEMS, Hendersonville, NC July 1995 – Feb. 2001

CERTIFIED SIX SIGMA BLACK BELT

Completed Six Sigma improvement projects resulting in $450,000 of annual savings:

Improved process yields by reducing scrap rate from 6.6% to 2.4% in reflector area

Improved raw material usage of aluminum blanks in reflector area resulting in $150,000 savings

• Designed and implemented three assembly lines using Demand Flow Technology techniques

increasing capacity by 33% while reducing headcount by 10%

Revised product introduction process from design concept to production prototypes

GLOBAL CUSTOMER SERVICE MANAGER

Responsible for customer service areas for the GELS Call Center including inbound calls, order entry, order

expediting, international and domestic shipments, and post sale issues

• Reduced employee turnover by 72%

• Developed an employee training program to enable full productivity within 3 weeks

• Implemented GE Readistock Program for distributors to call for stock products directly

PRODUCTION TEAM LEADER/MANUFACTURING ENGINEER

Responsible for direct supervision of 35 employees in addition to providing manufacturing engineering

support for 120 employees with a combined total volume of $70 million

• Implemented employee cross-training program increasing labor productivity by 15%

• Achieved $155,000 annual savings through various projects in cycle time reduction,

changeover

time reduction, and packaging redesigns

GE – MANUFACTURING MANAGEMENT PROGRAM June 1993 – July 1995

Two-year corporate training program with (4) six month assignments in the areas of supervision, quality

control, manufacturing engineering and sourcing.

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