Customer Service Sales

Josefa Martinez

Mobile Phone: 720-***-****

E-mail: ********@*****.***

OBJECTIVE

Seeking a responsible and challenging position with an organization allowing room for

personal and professional growth. no sales calls please.

WORK EXPERIENCE

Oneida Cold Storage

August 1989 - August 2013- Commerce City, Co

Phones in/out bound, orders, assisting customers, drivers with different things.

Computers, fax. 10 key/ alpha numeric. Dispatching drivers. Sorting account information,

and customer information. Very fast paced high call volume and account based company.

Accurate and minimal errors. Actively and directly responsible for collections, personal

finance information, collections. Organize and sort information, records, files,

documents, email and calls. Continuous communication with clients, records. Execute

recommended assortment changes and support positive local relationships for customers

and clients. Faxes, in/out bound calls. Providing superior administration products and

services . Follow up with all clients, customers and customer agencies on every file and

account. Calling customers to obtain account information for delivery.

Working with numerous trucking distribution companies quoting and accounting all and

any types of major and minor deliveries. Multi phone lines, MS and Vista programs.

Faxing and alpha numeric 10 key orders. Able to work in a team setting, drive

organizational transformations and support change management within the organization.

Self-directed and highly motivated, possessing a strong business acumen, and sound

interpersonal skills. Demonstration problem solving ability, analytical and negotiation

skills. Monitors customer terms and compliance; responsible for credit hold/release;

collects delinquent accounts; negotiate payment schedules as required; maintain

collection communications with local sales representatives, Support Office. Assist the

Credit Manager with management of accounts and custo10 key/ alpha numeric. Provides

Customer and employee support that would include scheduling through in and out bound

calls and route management. Change schedules to fit the customer and the technician day.

Read and utilize computer generated reports. Complete records by entering required

information. Listen to customer and employee needs and respond. Maintain quality

results by adhering to company standards.

SKILLS

Windows Software Expert

XP Operating Systems Expert

Microsoft Word Expert

Microsoft Works Intermediate

Microsoft Outlook Expert

Microsoft Publisher Intermediate

Typing 50 WPM Expert

Ten Key/ Alpha numeric 2000 strokes Expert

Excellent Verbal and Written Skills Expert

Outstanding Customer Service Skills Expert

Exceptional Mulit-Tasking and Prioritizing Skills Expert

General Clerical Duties Expert

Microsoft Excel Intermediate

LANGUAGES

English Advanced

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