Manager Management

Robin Macaluso

Customer Relationship Manager/Administrative Management - Better Leather & Auto

Trim

Lutz, FL

*************@*****.*** - 813-***-****

WORK EXPERIENCE

Customer Relationship Manager/Administrative Management

Better Leather & Auto Trim - 2004 to Present

Inside and outside sales. Customer relationship management. Inventory control. Purchasing. Billing. Regular

accounting responsibilities. Scheduling.

Renewal Coordinator

Trammell Crow / Bank of America - 2000 to 2004

Developed first party lease renewal process and tracking system from ground up. Prepared detailed lease

abstracts and reports. Served as first point of contact for all levels of management. Team lead on several

deadline dependent projects. Extensive research. Hiring staff, performance reviews, workflow management,

employee training and team motivating.

Business Manager

Gatehouse Management - 1998 to 2000

Responsible for all financial aspects for the day to day business at community level. Reconciled problem

ledgers resulting in the collection of outstanding balances. Budget preparation. Required reporting for the

company and the state. Leasing and resident services as needed.

ADDITIONAL INFORMATION

Skills

Customer and relationship management. Taking and processing customer orders. Inside and outside sales.

Inventory control. Purchasing. Showing office and residential space to potential tenants and residents. Lease

negotiations, lease review and explanation to signors. Organization of tenant and resident events.

Advanced documentation, complex research and reporting including financial reporting, budgeting. Contract

abstracts. Project development and implementation. Workflow management. Deadline dependent project

completion. Contract date tracking. Collections.

Leadership, team building, coaching, training and motivating team members. Staff hiring and evaluation.

Supervisory skills.

Variety of computer skills to include Microsoft Word, Microsoft Excel, Microsoft Outlook and Microsoft Works,

AmiPro, Word Star, Great Plains, Rent Roll, AMSI, CTI, QuickBooks, various databases & other programs

company specific.

Contact this candidate