Customer Service Management

hope spann *** Beach **th Street, Apt. *** Arvene, NY 11692 (M) 631-767-

**** ***********@*******.***

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Exceptional administrative professional with over 24 years of experience

seeking an administrative opportunity for a dynamic person or organization.

Professional experience

Winston Staffing -LF USA (Temporary Position), New York, NY

January 2013 - June 2013

receptionist

. Represent the company in a professional, courteous and knowledgeable

resource that guests encounter when they first call or enter the

company

. Responsible for answering a high volume of calls and transferring them

to the right individual and department

. Provide exceptional customer service to clients and staff

. Assist senior management, office manager and fellow receptionists with

ad-hoc and ongoing projects as need be

. Entrusted with handling time sensitive and confidential documents with

the upmost discretion

A+ Teleservices, long beach, NY

December 2011 - October 2012

representative/clerical assistant

. **Employment was effected due to the destruction & displacement caused

by Hurricane Sandy**

. Managed and routed a high volume of incoming and outgoing telephone

calls

. Provided excellent customer service to clients

. Effectively communicated with every individual in order to assist with

their educational needs

. Accurately and effectively inputted a wide array of data that

pertained to the hundreds of clients I communicated with on a daily

basis

rochdale village, inc., new York, NY

February 1998 - january 2002

procurement associate

. Responsible for estimating monthly and annual equipment and material

requirements

. Purchased items needed for day-to-day operations and kept an accurate

database for everything

. Assisted accounting department with invoice discrepancies

. Maintained accurate records for the sale and production of all

products

. Oversaw purchase orders from the creation of the order, delivery of

goods and confirmation of payment

Parfums stern., new York, NY june

1984 - February 1998

associate buyer

. Purchased all primary and secondary components for all fragrance lines

. Maintained in house inventory

. Processed all purchase orders while staying within departmental

budgets

. Expedited all purchase orders

. Served as liaison for the internationally located brother companies

Other Work Experience

hope! for kids day care., new York, NY

january 2002 - january 2010

owner, director & provider

. Demonstrated, on a daily basis, my working knowledge of business

management by successfully owning and operating my own business for

eight years

. Entrusted with the lives, safety and daily activities of over 300+

children ranging from ages 6 to 12 years old during the duration of my

time in business

. Solely responsible for all paperwork as it pertained to registering

with the city, state and county for tax purposes, hiring new

employees, staying current on mine and my staff's certifications,

communicating to certain state agencies and completing daily child

records

. Ensured proper safety, nutrition and hygiene for all children

. Acted as the liaison between parents, DSS and CPS when needed

Skills

Microsoft Office Suite, Windows, Mac OSX, iCal, Lotus Notes, Concur, EAS,

Lexus Nexus, Peachtree, QuickBooks, SAP, ADP, Axiom, Outlook, OrgPlus,

Office Management, Records Management, Executive Support, Event Management,

Calendaring, Travel Coordination, Purchasing and Accounts

Receivable/Payable

education & Certifications

New York business school

Fall 1984

business certificate

august martin high school

may 1982 diploma

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