Manager Customer Service

*** ***** ***** *****, ***** Lake, Florida ***** 863-***-****

Tammy Bridges

Experience

March, 1997 to July, 2012

Big Lots

Winter Haven, Florida

Store Manager – 2006 to 2012 – Avon Park, Auburndale and Winter Haven Stores

Merchandising – Responsible for the overall presentation of the store including sales promotions, signage, fixture usage, stock rotation, recovery and stocking.

Operations – Maintained daily operations of a $4.4 million store including sales, payroll, store files, profit, shrink, safety, controllable expenses, policy compliance, store paperwork and paperwork accuracy.

Staff Selection and Development – Ensured sound hiring practices, responsible for associate morale, store meetings, associate training, turnover, associate reviews, and performance management of 25 – 30 employees.

July, 1999 to March, 2006

Big Lots

Auburndale, Florida

Associate Store Manager – Winter Haven and Auburndale Stores

Assist Store Manager with day to day operations and merchandising

Manage sales team through direct reporting

February, 1997 to July, 1999

Big Lots

Winter Haven, Florida

Customer Service Specialist

Greet customers and ensure their expectations are met throughout their visit

Up-sell products/achieve sales goals

Provide point of sale help and check out

Education

1986 - 1989

Lake Gibson High School

Lakeland, Florida

High School Diploma

References

References are available on request.

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