Customer Service Manager

Mail & File Clerk

Juanita Mediano

**** ****** ******, *** *******, Texas, 78245

Phone: 210-***-**** or 210-***-****

Email: *********@*****.***

Objective: I am seeking a company that I can grow and exceed with all

expectations. I will utilize my skills in order to expedite all the duties that I shall

perform. I have the ability to process mail in a timely manner with 100% of

accountability and accuracy. I will be able to utilize my skills by multitasking in

the hopes of saving the company time and expenses. I am reliable and work well

in stressful situations. I have the ability to handle irate customers in a professional

manner. I also, have the ability to work well other employees regardless of statue.

“What is the recipe for successful achievement? To my mind there are just four

essential ingredients: Choose a career you love, give it the best there is in you,

seize your opportunities, and be a member of the team.” By Benjamin F. Fairless

Employment History:

Administrative Associate: Mail & File Clerk 10/2007 – 02/2011

Employer: San Antonio Police Department: Records & Alarm Unit

214 W. Nueva, St., San Antonio, T.X. 78205.

Manager: Mr. Jenkins, 210-***-**** May be Contact.

Manager: Ms. Munds. (210) 207- 4160 May be Contact.

Duties: Performs data entry of case information and creates maintains

and updates case files, sorts, organize and retrieves legal documents.

Make copies of official legal documents. I have the ability to accurately

enter in data and the ability to refurbish files. I have the ability to

organize information and maintain alphabetic filing system. I have the

ability to operate a personal computer and typewriter and other office

equipment. I can balance a cash drawer and have the ability to take a

cash handling class. I can provide administrative support to employees

and customers with the up-most professional manner.

Sale Associate: 02/2006 – 01/2007

Employer: Red Cats USA/ Call Center

3150 Pat Booker Rd., San Antonio, T.X., 78148

Supervisor: Ms. Becky Bell, 210-***-****

Duties: Answering phones at same time, taking phone orders from customers

while insinuating phone sales at the same time. Also, offering sales that may give

them, discounts giving great customer service. While handling customer concerns,

I am able to handle irate customers in a professional manner. I can provide

administrative support to employees and customers with the up-most professional

manner. I have the ability to establish a working relationship with co-workers, and

the general public. I do give professional customer service to any type of

employee, regardless the status of employment.

Spa Resort Hotel & Casino: 02/2000 – 01/2006

1001 N. Indian Canyon Rd., Palm Springs. C.A. 92262

Phone Number: 760-***-**** ext. 4045

Floor Cashier: I gave change to customers. Changed tickets by use of hand

held device. I made sure that customers had what they needed. I kept area cleaned

at all times. I helped to pay out jack-pots.

Office Clerk: Answering phones, keeping attendance records of employees,

making sure that all employees had sufficient equipment for while they were on

duty. Making sure that all hand held devices were working properly. Great

employee services as well as customer service. Data entry, Kept area cleaned at all

times.

Education: 03/2011 – 08/2011

Kaplan University Criminal Justice Associate Degree

Not yet graduated. I have completed 30 hours of semesters.

Reference:

Ruby Williams: Was my co-worker: 210-***-**** SAPD 5 YRS.

Sarah Luna: Co-worker and friend: 210-***-**** SAPD 4 YRS

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