Customer Service Management
Resume:
URICULUM VITAE
Name: MOHAMMED.YOUSUF (Mr.)
Address: **-*-***/*/*
1st storey
Mehdi colony, Langer house
Hyderabad-500008
Email: ******.**********@*****.***
PROFILE:
Objective:
To secure a position in an established business in which I will utilize my customer service and computing, and management skills.
I am ambitious person. I feel happiest when working in a team and, I am competent working alone. I particularly thrive in a multi-tasking environment where I can enjoy my planning and managing skills. I always aim to achieve expert status in whichever area of firm I am working.
Strengths:
Self reliant, industrious, individual with interpersonal and communication skills capable of working on my own or as a team leader . Strong qualities include the ability to get things done in a professional manner, with a passion for accuracy and ability to infuse qualities in other people.
Weakness:
On moving into management with a position to a proposition with a excellent performer, I am always eager to strengthen my skills. .
presentation skills with A+ grade in MIT -LONDON
MIT
Master’s in Information technology (uk)
Charle’s stuart university London campus.(management degree)
IT QP : passed in 1st div for qualifying the MIT management.
Graduated in 2004
Graduation in Computer Science & Engineering Osmania University,Hyderabad(INDIA).1995
Passed in 1st Division with Distinction and a 7th Rank Holder.
Intermediate:10+2 mahaboobia panjetan college passed in 2nd division 1992
10th class passed in 1st division 1988
COMPUTING SKILLS
Operating System MS Windows,98/2000,MS DOS,
Fundementals of UNIX,SHELL SCRIPTS
software Suites MS Office
Protocols Familiarity of TCP/IP.
ORACLE
projects-
oracle certification form DIGITAL equipment corporation USA
oracle deveoper and project making in bank database/PIS personal information system/hotel management/
payroll management to editing phase.
: Interpersonal skills, customer service skills, negotiation skills,good communication skills, computing skills, management skills
projects -
C langauge for GUI graphical user interface
user defined dimensions to designing math functions .
in BSC CSE(BACHELOR'S IN COMPUTER SCIENCE ENGINEERING)HYD
Projects-
Expert systems Master's in Infromation Technology
for a agriculture development planning to yeild crops in
large volume in suggesting efficient manner'
london uk
Languages known: english.telugu.urdu
Date of birth: 13th march 1972
Martial status: single.
SON OF LATE MOHAMMED SHARIEF.
Work experience :
Dairy management-
Worked saudia - SADAFCO JEDDAH for tetra pak in production management in milk production
For 1997 to 2000 with unquestioned remarkable responsibilities to undergo
Huge volume of milk production.
RETAIL SECTOR:
Worked in retail environment from the management side for international students as customer support –recruiter/manger for a team with coordinating to training them for awareness of terms and policies of company.
In London –uk --- 2009
BPO SECTOR
-From Canadian company as customer support Executive management
For telecommunication products as Samsung link(b2b and b2c ) environment customer ‘s support
Main responsibilities are checking check lists and marginal reports and convincing the customers for entire Canada and making up to date reports worked as front office executive---2011
BANKING SECTOR-
Presently working in dhanlaxmi bank in credit card dept for promotion of all software companies in hyderabad main responsibilities are to make appointments to all hr /operational depts. And make all approvals from office operations to admin generating leeds--2011
BPO SECTOR: uk debt management for the the entire uk customer's its fully UK GOVT APPROVED PROGRAM
for bail out the clients who have debts such as credit card /personal loan/ or any financial debts.
outbound call's.
Presently working in APPIDI TECHNOLOGIES PVT LTD.
SWEDISH- GERMAN COLLABORATION COMPANY
Designation: HUMAN RESOURCE MANAGER / MARKETING
Responsibilities : Interview sessions confuting with reputed job portals like
timesjobs.com, naukri.com.
screening resumes, short listing candidates, Providing appointment, offer letters.
interpreting customer calls related to business relevance.
preparing employee's salary sheets (monthly basis)
managing ESSL software to check attendance for the company,.
preparing MANAGING DIRECTOR'S TOUR BILL'S,
Interacting calls to customers in resolving queries related to product.
Customer meets related to Business oriented and managing to their needs.
minutes of meeting and commercial negotiating with customers, clients.
participating in EXHIBITIONs like INDIA COLD STORES - HITEX HYDERBAD.-2012
INDIA COLD STORAGE SHOW NOIDA 2013
ACREX EXHIBITION - MUMBAI 2013
exhibiting our products and explore nation wide and abroad.
Provided information is Genuine and sufficient to Employer's need.
i look forward to hear from you to Accomplish..
Contact this candidate