Technician Sales

**** *** ** **, **********, District of Columbia *0001

443-***-**** *****************@****.***

OBJECTIV

To obtain a help desk position within a professional environment that

enables me to maximize and advance my computer knowledge and experience.

CREDENTIALS

Operating Systems Networking

Windows 2000/7/ME/XP/NT Subnet Masking

Macintosh IP Addressing

Hardware LAN/WAN Technology

Dell, Hewlett Packard, Apple, Toshiba, TCP/IP Protocols

Sony, E Machine Router configuration: Cisco, Linksys

Install, configure and troubleshoot PC's GUI Applications

DSL modems Ethernet Drivers

Laptops Software

Wireless cards Microsoft Word, Excel, PowerPoint,

USB adapters Access, Outlook

Video Cards Siebel

Sound Cards SAP (Systems Applications and

Assemble PC's to the component level Products)

Security General

Norton Anti-Virus Strong written and oral communication

McAfee skills

Spyware Strong ability to patiently assist

Virus and Spam removal customers with diagnosis and problem

Firewalls resolution

VPN's Dependable

Multi-Lingual in English, French

EXPERIENCE

2012 - Present Car City unto dealer

Bladensburg, MD

Sales Supervisor

. Promoted from sales person to Supervisor within the first six months of

employment

. Assist 50+ customers per day with account balance, payment, credit card,

reconnection, outage and payment arrangement information

. Issue internal and external written notifications in association with

customers' accounts

. Process company outbound and inbound inventory

2006 - 2009 Solyndra INC

Fremont, California

Software and Hardware Support Technician

. Lead technician for company's machine and computer operation

. Troubleshot, diagnosed and corrected internet connectivity and computer

issues via phone or in person

. Assisted employees with setting up, configuring and installing LAN/WAN,

Macintosh, Windows XP/ME/2000/NT/98

. Configure computerize robotic machine

. Configured DSL modems, network laptops and desktops using DSL networking

modems, wireless cards, and USB adapters

. installed USB and Ethernet drivers for internet connectivity

. Monitor access control on the production floor

2004-2006 MMC

Technology

San Jose, California

Machine Operator and Repair Technician

Repaired and operate computer hard drive production machine

Help engineers with step by step computer hard developmental stages

Promoted to as lead in rough polish department

EDUCATION

2011 - Present ITT Technical Institute

Springfield, VA

Associate of Applied Science Degree in Information Technology - Computer

Network Systems Administration

Anticipated Graduation Date: September 7, 2013

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