Customer Service Assistant

Jacqueline Wheeler

**** ******** **. *******, ** 77080 832-***-**** *********@*****.*** LinkedIn

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Seeking a position in the capacity of Office Support Assistant within general business bringing

the following experience, skill, and attributes:

Computing competency developed through six years of extensive experience working in

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general public, logistics, and office settings.

Interface well with others at all levels including patrons, professionals, vendors, and clients.

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Caring and hardworking with excellent interpersonal communication, customer service, and

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office support skills.

Strong proficiency in operating systems and applications: Windows 98, 2000, and XP,

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Microsoft Office 2000 / Xp / 2003 to include Excel, PowerPoint, Word, Outlook, Access, and

SAP. Type 40 WPM.

Professional Experience

Store Protection Specialist, 2012 to 2013 DD’s Discount Store HOUSTON, TX

Mitigating Theft & Fraud Monitoring entrances/exits and sales floor for potential theft by

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indentifying suspicious behavior. Gather theft indicators and use internal or external

intelligence to impact shortage trends. Effectively communicate to store leadership and Loss

Prevention.

Maintaining a Safe & Secure Environment Provide visible presence at store entrances/exits

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and on sales floor in a company issued uniform, monitoring for potential safety issues.

Provide assistance to store leadership to maintain a safe and secure environment for

associates and customers.

Minimizing Operational Shortage Increase store awareness on effective processes to

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minimize operational shortage. Train and educate on shortage reduction initiatives. Observe

proper checkout procedures for customers and associates.

Developing Great Teams & Partnerships Provide great customer service by greeting

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customers and answering questions.

Private Investigator, 2011 to 2012 RESEARCH WORLD UNLIMITED Houston, TX

Offered services such as executive, celebrity or corporate protection, pre employment

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investigations and background checks.

Gathered facts for clients by working undercover, conducting, computer research and through

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personal interviews that may be connected with criminal or civil cases, insurance claims,

and child custody or missing person cases.

Daily work duties can include making telephone calls, analyzing emails, conducting Internet

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research and observing subjects.

Assistant Manager, 2010 to 2012 Diamond Ridge Apartments Houston, TX

Handled every phase of the leasing process according to the Leasing Consultant job

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description and accounts.

Demonstrated the ability to deal effectively with persons from diverse social, economic and

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ethnic backgrounds such as those on Public housing, and cultural differences.

Provided leadership skills and ability to supervise effectively. Assisted with scheduling of

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interviews for new employees and contracts.

Negotiated favorable terms and pricing agreements with vendors and other providers for

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services such as landscaping, multiple phone lines, and pest control.

Improved office efficiency by implementing my knowledge of basic accounting principles

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and concepts of QuickBooks.

Shipping/Receiving Assistant, 2008 to 2009 Exel Logistics Houston, TX

Created, edited, and confirmed deliveries into the computer through SAP.

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• Assisted HR, supervisors, and executive assistants with questions and concerns, about

managed deliveries to make sure they were completed in a timely manner and run daily

reports.

Maintained office calendar to coordinate work flow and meetings with clients, vendors, and

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visitors.

Performed general clerical duties to include but not limited to copying, filing, opening,

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sorting, and distributing incoming correspondence, including faxes and emails.

Auditor, 2007 to 2008 StaffMark/Exel Logistics Houston, TX

Prepared and edited orders to ensure that packages were fit for distribution.

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Ensured that shipping labels were correct and matched Bills of Lading.

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Moved from this position to Shipping/Receiving Assistant and hired on with Exel Logistics

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Telephone Operator, 2006 to 2007 Network Communication Inc. Houston, TX

Handled the tasks of routing outgoing and incoming telephone calls placed through

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switchboards and platforms.

Monitored automated systems for placing collect calls and intervene for callers needing

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assistance.

Listened to customer requests, referring to alphabetical or geographical directories to answer

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questions and provide telephone information.

Education & Volunteer

Bachelor of Criminal Justice Business Administration and Management, 2011 Present

UNIVERSITY OF PHOENIX Houston, TX

Bachelor of Science, 2001 2005 TEXAS COLLEGE Tyler, TX

Volunteer:

Boy Scouts of America, 2011

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Contact this candidate