Project Manager Customer Service

Brentt Shropshire

**** * ***** ** #*** Home: 214-***-****

Dallas, TX 75215

E-Mail ********@*****.***

SUMMARY OF EXPERIENCE

Business Analyst with several years of experience in various industries. Proven leader with experience in writing

essential business documents, plan development, and reliable customer support. Exceptional problem solver, able to

forge productive and complementary relationships and build consensus and trust. Recognized for managing multiple

projects and resolving complex and sensitive issues in a timely cost efficient manner. Successful in startup and

transitional situations. Highly developed communications, negotiations, organizational, and analytical skills.

Dependable, self-motivated and articulate with strong methodical skills.

PROFESSIONAL WORK EXPERIENCE

Independent Consulting Dallas, TEXAS (TX) United States

Senior Business Analyst

Currently doing independent, and confidential, consulting for an IT business owner that is working toward bringing a

new product to market, and needs guidance and assistance with: identifying key market indicators and there direct

effect; cost benefit analysis; data gathering and documentation; and the ability to generate the necessary reports based

on market, financial, and customer data to present to current and prospective investors.

SDL Citadel Dallas, TEXAS (TX) United States

Renewable Energy Company that cost effectively converts non-hazardous waste into heat and electricity.

9/2008 - 4/2013

Senior Business Analyst

Works closely with key business stakeholders, board members, and subject matter experts to understand the drivers for

business change and enables strategic business goals and objectives through the use of products, services, and

technology’s. Builds strong relationships within the operating company and assists in the elicitation, analysis, and

realization of critical business needs. Conducts business systems process analysis, needs assessments, and

preliminary cost/benefit assessments in an effort to align information technology solutions with business initiatives.

• Builds strong relationships with business stakeholders and subject matter experts to develop in-depth

understanding of key business functions and the business processes they support.

• Coordinates with key users/user groups to determine impact of proposed changes in systems and ensure

solutions stay in line with business needs.

• Communicates regularly with business stakeholders, acting as a liaison between the business and solutions

provider to manage expectations of the scope of business requirements on the delivery of business solutions.

• Maintains visibility to various planned and ongoing projects, and ensures that the impacts of these activities on the

business organization are communicated to the appropriate business stakeholders and executed in a timely

manner.

• Overall business, market, financial due diligence and analysis to determine feasibility of future company success,

and create/document business plan and financials to support findings

• Prepares templates, charts, diagrams, workflows, and visual media for targeted audiences in support of business

requirements gathering and other key business communications.

Merrill Lynch Dallas, TEXAS (TX) United States

Fortune 500 Financial Services Firm

Financial Advisor 9/2005 - 4/2008

• Reviews, analyzes, and evaluates business and client needs. Act as liaison and provide support for Business and

Client requirements.

• Evaluate client’s needs and goals; work with a team to develop and document a plan that allows them to meet

their predetermined financial goals by using various methodologies.

• Managed meetings and assets for businesses, business owners, individuals, and families.

• Assist clients in the areas of: business financial services, insurance, retirement, cash management, lines of credit,

asset based lending, commercial lending, stocks, bonds, mutual funds, and alternative investments.

US Department of State Washington DC, United States

Government Contractor

IT Business Analyst; Project Manager 12/2001 - 9/2005

Reviews, analyzes, and evaluates business systems and user needs. Develops and manages entire SDLC. Formulates

systems to realize overall business strategies. Writes detailed business requirements documents, program functions,

steps to modify computer programs, business processes, and user test plans. Create the defined project management

processes and standards by working with key stakeholders and SME’s (subject matter experts) to streamline the

decision-making regarding business and end user applications.

• Proposed detailed specification and flowcharts and coordinated installation of revised and new systems.

• Evaluated and designed existing and proposed systems to structure and access databases.

• Analyzed data base requirements of the user department, applications programming, and operations.

• Submitted recommendations for solutions that require definition of the physical structure and functional

capabilities of databases and required data backup and recovery specifications.

• Maintained database dictionaries and ensured system integration.

• Designed, implemented, and maintained moderately complex databases.

• Teamed with ten Database Administrators on complex projects.

EDUCATION

Bachelors of Science, Computer Information Systems; Minor, BA Northwestern State University

Associates of Science, Pre-engineering Lon Morris College

TRAINING

Investment Banking Institute

Completed a four week intensive course on financial analysis, valuation methodologies and advanced financial

modeling • Performing company valuations utilizing (i) comparable public company analysis, (ii) precedent transactions

analysis and (iii) discounted cash flow (DCF) analysis • Built fully-integrated financial statements projection

model, LBO model, accretion/dilution merger models, including ability to run operational and capital

structure sensitivities within models

TECHNICAL & PROFESSIONAL SKILLS

Identifying Customer Needs • Process Improvement • Quality Assurance • Troubleshooting & Documentation •

Applications Development Life Cycle (ADLC) • Strategic Planning and Operational Planning • User Interfacing

Applications • Research & Costs Analysis • Customer Service • Systems Development Life Cycle (SDLC) •

Training & Development • Marketing & Telecommunication • MS Office (Excel, Viso, Access, PowerPoint, etc)

AFFILIATIONS

NCAA Division I College Basketball • Dallas Development Fund, City of Dallas • Member of D Magazine’s, D

Academy • Past Board of Advisor for DISD Academy of Finance • Past Board of Advisor for Adamson High School

Technology Committee • 2011-2012 Leadership DISD • Member SMU Hart Global Leaders • Co-Founder of

Executive Capital Assembly (ECA), Dallas based not for profit organization

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