Customer Service Sales

mareum shafique

phone: 1-916-***-**** email: ********@*****.***

SUMMARY

Highly analytical and well-accomplished sales professional with 3 years experience in processing daily transactions for customers, providing excellent customer service, utilizing sales techniques to recognize the needs of customers and match those needs to available products and services.

Extensive experience in the retail sector encompassing cash handing, sales promotion and visual merchandising, store and employee management, payroll and scheduling with the ability and skill set to provide creative, innovative, enthusiastic and forward-thinking leadership in a team environment.

PROFICIENCIES

Microsoft Access

Microsoft PowerPoint

Microsoft Excel

Pims

Atlas

Adobe Suite

EDUCATION

Art Institute of California, Sacramento Ca USA (2010 - Present)

Bachelor of Arts Degree in Interior Design & Management

EXPERIENCE

Arden B [August 2012 - July 2013]

Served in the capacity of Key Holder for Arden B. Was tasked with assisting in managing the store and sales associates, oversaw the training and development of new associates and cultivating a work environment targeted towards sales and customer service.

- Supervised employees to complete tasks and achieve goals.

- Ensured execution of daily merchandising flexing and replenishment processes.

- Executed lead cashier responsibilities including processing management over-rides and assisting associates in the cross selling of store credit cards and additional products.

- Maintained client book to standard and generated sales utilizing the client book through appointments and daily correspondence with clients.

- Communicated and successfully promoted programs, marketing tools and events aimed at increasing business.

- Demonstrated high level of quality in work, attendance and appearance.

- Assisted in preparation, coordination and ensured physical inventory per Company guidelines.

- Assisted in execution and maintenance of visual merchandising standards.

- Supported in preparation and facilitation of required Store Meetings.

Ann Taylor [June 2011 – July 2012]

Recruited as a Key Holder / Management Trainee for Ann Taylor. Was recognized as a customer service and sales specialist, for ability to reengineer sales operations to increase sales profitability. Led with a strong focus on team building and employee / customer relations.

- Greeted customers and ascertained what each customer wanted.

- Responsible for assisting in the development and assisting in ensuring staff achieve sales goals.

- Managed sales and operational tasks for retail store.

- Monitor store service quality levels and coached staff to achieve appropriate levels.

- Assisted in keeping store employee is compliance with all company policies and procedures.

- Participated in training and meetings on sales and operational issues with store management and staff.

- Ensured compliance, audit and security procedures were adhered to at store location.

- Performed management duties, exercising usual authority concerning staff, performance appraisals promotions and terminations.

- Performed tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

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