Customer Service Manager
Resume:
MARILYN JOHNSON
**** ******** **, ******* ****, Ga. 30337
Home:
- Cell: 404-***-****
********@*****.***
PROFESSIONAL SUMMARY
Highly experienced Customer Service professional & Previous Property Manager. Able to handle a high volume of
customer calls in a fast paced environment, with minimum supervision, while maintaining emphasis on the highest
quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting
with all levels of the organization and public.
WORK HISTORY
12/2011 to 05/2013
Property Manager Cedar Lake Apts – Norman, Ok
• Manage 152 Unit Apt Homes Manage budget Pay property bills Payroll Manage employees, Oversee
Maintenance Supervisor, Lease Apts.
• Qualify prospects.
• Greeted visitors entering the office, determined the nature and purpose of visit and directed them to
the appropriate destination.
• Processed travel expenses and reimbursements.
• Created expense reports, budgets and filing systems.
10/2010 to 01/2012
Pharmacy Clerk Nichols Hills Drug Farmers Insurance – Oklahoma City, Ok
• Maintained friendly and professional customer interactions at all times.
• Answered product questions with up to date knowledge of sales and store promotions.
• Described product to customers and accurately explained details and care of merchandise.
• Politely assisted customers in person and via telephone.
04/2009 to 09/2009
Farmers Insurance COD Expeditor – Oklahoma City, OK
09/2008 to 12/2008
Customer Representative Farmers Insurance – Oklahoma City, OK
• File and check the status of homeowner claims.
• Answered questions posed by insured.
• Answered customer questions regarding deductibles.
05/2007 to 08/2008
Screener ZLB Plasma– Oklahoma City, OK
• Screen donors and determine if they're eligible to donate their plasma Take temperature
• Take blood pressure Check pulse, iron, and protein.
• Accurately recorded and reported test results according to established procedures.
• Answer incoming calls and file patients folders.
09/2006 to 04/2007
Service Clerk/Stocker Walgreens – Jennings, MO
• Count drawer before & after use.
• Stock, face & reset isle.
• Answered phones, greeted and assisted customers.
• Corresponded with customers.
04/2006 to 04/2007
Service Clerk/Stocker/Assistant Manger Clothing Express – Jennings, MO
• Supervise, manage and train employees.
• Maintained computer records of bank deposits.
• Answered phones, greeted and assisted customers, and handled general administrative duties, such
as filing, faxing, copying and mailing.
• Checked order forms, confirmed and canceled shoes and clothing orders.
12/2005 to 04/2006
Resident Administrator Centennial Court – Langston, OK
• Inbound & outbound calling.
• Greeted and assisted visitors & current students, and handled general administrative duties, such as
filing, faxing, copying and mailing.
• Inspected on campus apts.
10/2003 to 02/2004
Telemarketer TCIM – Stillwater, OK
• verbatim reading.
• persuasive & positive attitude.
• outbound calling.
06/2002 to 03/2003
Child Care Provider Liddle Kiddles – Rowlett, TX
• Supervise Infants & Toddlers.
• Prepare Breakfast, lunch, & dinner daily.
• Organize games, activities, & trips.
12/2001 to 05/2002
Telemarketer APAC Telemarketer – Moore, OK
• verbatim reading.
• persuasive & positive attitude.
• outbound calling.
EDUCATION
2002
High School Diploma:
Capitol Hill High School Oklahoma City, Oklahoma
SKILLS
• Excellent communication
skills
• Microsoft Outlook, Word and Excel
Self-directed
• 60 WPM typing speed
• Financial budgeting and
• Payroll administrator
reporting
• •
Tenant and eviction laws Exceptional telephone etiquette
• •
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