Quality Assurance Manager

ROBYN B. RIEGER

812-***-**** ***** W. Washington Blvd. #11 Los Angeles, CA 90066 *-******@*******.***

EDUCATION:

INDIANA UNIVERSITY SE, New Albany, IN

B.A., Liberal Studies, May 2005

PROFESSIONAL EXPERIENCE:

LAW OFFICES OF RONALD D. MILLER; Los Angeles, CA

Senior Case Manager, June 2011-August 2013

• Prepare, audit and submit attorney files for disability claims

• Complete, routine and timely department reports and procedures

• Request, follow up, and retain medical records for attorney files: improved medical evidence

acquisition by 22% (62% to 84.82%)

• Create and implement a quality assurance program

• Provide one-on-one training to staff through mentoring, observation, and feedback

• Maintain case load of 230+ claims, act as the contact person for claimant in regards to their case

• File appeals with the Office of Disability Adjudication and Review and file pleadings and other

documents to the proper administrative body

• Consistent high performance in number of awarded claims. Recognized multiple times as

departments top performer

LEGENDARY JETS LLC; Phoenix, AZ

Executive Assistant to CEO / Marketing Assistant, February 2007- December 2008

• Receive and screen company communications including telephone calls, e-mail messages and

provide assistance using independent judgment to determine those requiring priority attentions

• Maintain appointment schedules and calendars; arranged meetings and conferences. Train employees

on administrative material

• Research, provide follow-up and kept projects on schedule

• Prepare, review and summarize miscellaneous reports and provide status to owner

• Communicate effectively with staff and external vendors to ensure all projects meet deadlines

• Produce marketing and promotional materials that exemplified the company’s vision, consulted with

management regarding the need of marketing services

• Assist with research, production and design of various marketing material and literature including,

brochures, website, mailings and identify target market

• Proof read all marketing material

• Represented company at fundraising/charity events and networking events

XTRA AIRWAYS; Elko, NV

International Flight Attendant, January 2006- February2007

• Perform safety checks and security sweeps onboard aircraft prior to takeoff.

• Responsible for fulfilling client’s request and services

• Committed to respecting clients privacy and confidentiality

• Ensure flight operations ran smoothly for customer satisfaction

TECHNICAL EXPERIENCE:

• MS Office: Excel, Word, Outlook, PowerPoint and Lync

• Sales Force, E-File, PDF Tool/Editor, Wordpress and Social Media

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