Customer Service Administrative Assistant

ANGELA LOUK

***** ******* ******Cleveland,Ohio 44135* 440-***-****

* ***********@*****.***

To secure a job that will benefit others to find jobs and assist others utilizing my

customer service experience.

• Hardworking, trustworthy and mature; exercise independent judgment appropriately.

• Establish rapport with clients, coworkers, and management.

• Proficient in all Microsoft Office and Outlook programs.

• Quick learner, enjoys learning new job functions.

• Provide excellent customer service and maintain time and resource efficient.

EXPERIENCE

ODJFS, Richland Heights, OH 12/10 - Present

Customer Service Representative Intermittent

Interviewing claimants/employers on telephone for pertinent information

Adjudicating separations and issues on claim

Receiving incoming telephone calls, sorting mail and faxes

Trained in OJI, Excel, SCOTI, and FileNet

Verizon Wireless/Cellular Central Painesville, OH 8/10 - 12/10

Customer service, talking to customers

Sales, inventory, and banking

Opening and closing store

WorkPlace Media, Mentor, OH, 11/08 - 02/10

Customer Service Specialist

Assess customer needs and appropriate actions to correct issues.

Telemarketing, switchboard operations; answering calls and transferring to appropriate

persons/department.

Investigative company searching, locating businesses to contact and verify.

Data entry, entering company information into Salesbuilder Database and basic Microsoft

spreadsheet programs.

Collect and distribute information that is relevant to department.

Substitute for Administrative Assistant; book conferences and conference calls, event planning

and receptionist work.

Lowes Home Improvement, Mentor, OH, 2/07 – 5/08

Customer Service Associate

Basic cashier functions and basic math skills.

Assess customer needs and appropriate actions to correct issues.

Switchboard operation; answering calls and transferring to appropriate persons/department.

Processing transactions; sales, returns, and assisting in the credit sign up process.

EDUCATION

Lakeland Community College, Kirtland, OH

RELEVANT COURSES COMPLETED

• Intro to business

• Business Communications

• Business ethics

• Accounting

• Organizational behavior

• Business Law I

COMPUTER SKILLS

• Completed Business Computer Skills course at Lakeland Community College.

• Computer literate: MS Office; Access, Spreadsheet, Word, PowerPoint and data entry; type

50wpm.

Contact this candidate