Health Care Training

Jennifer Swartz

***B MISSOURI STREET • SAN DIEGO, CA 92109 • 339-***-**** • **********@*****.***

Education

NORTHEASTERN UNIVERSITY, BOSTON, MA Graduation Date: May 2012

Bachelor of Arts in Political Science

GPA: 3.68

Concentration in Law & Legal Issues and Public Policy & Administration, Minor in Psychology

Activities: President and Co-Creator of Northeastern Synchronized Skating Team, Political Science Student Association

Honors: Dean’s List (every semester), Merit Scholarship, Phi Sigma Alpha National Political Science Honor Society

Studies Abroad: Barcelona Summer 2009, Australia Fall 2011

Experience

VERRILL DANA, LLP, Boston, MA September 2012-August 2013

Legal Assistant

• Created and edited legal documents, correspondence and pleadings, as well as maintained a legal filing system (electronic and physical files).

• Organized legal documents and files in preparation for trials, arbitrations, and other motion hearings.

• Conducted investigations and documentary research.

• Contacted and worked with clients to obtain personal and confidential information.

• Coordinated with multiple parties to set up meetings, including conference calls, hearings, and office events.

• Proactively attended to any and all tasks around the office.

J.CREW, Burlington, MA December 2007-August 2013

Sales Associate

• Assisted customers in locating merchandise and addressed any questions to ensure consumers had an exceptional shopping experience from start to finish.

• Executed the store management’s daily operational goals and maintained knowledge of all merchandise and promotions.

BOSTON COMMONS SKATING CLUB, Boston, MA January 2009-March 2013

Basic Skills Instructor

• Worked with the Director to ensure classes ran smoothly and customers’ needs were met, as well as suggested and implemented new class programs that reflected the needs and desires of the students and their families.

• Created lesson plans to ensure the proper implementation of basic skating skills for children of all ages and disabilities.

• Analyzed and tracked the progress of students, as well as discuss various skating opportunities with parents in monthly meetings.

HEALTH LAW ADVOCATES, Boston, MA January 2011-June 2011

Intake Coordinator/Paralegal (Co-op Position)*

• Conducted new client intakes and assisted in the representation of consumers in health care access claims against health care providers and insurers.

• Researched legal and policy issues on subjects relevant to Health Care For All’s policy and organizing work.

• Attended legislative or administrative hearings on health care access issues and provided legal support as necessary.

• Organized files and indexed documents according to an established system, input da ta for records and statistical purposes, and assisted with various other tasks around the office.

• Contributed to the development of the training program by creating new training material for new interns and trained new interns accordingly.

MA OFFICE OF CONSUMER AFFAIRS & BUSINESS REGULATION, Boston, MA January 2010-July 2010

Consumer Information Specialist (Co-op Position)*

• Researched laws for Massachusetts’ consumers and assisted in resolving their disputes with various merchants.

• Participated in in-field investigations including the analysis of home improvement contractors’ compliance with the Massachusetts Home Improvement Law, and the examination of the legitimacy of numerous Cash for Gold companies. Both investigations were published in the Boston Globe and cited on Fox News.

• Analyzed and processed data security breaches as required by Massachusetts law.

• Implemented updates to consumer databases and language changes to consumer guides so Massachusetts’ consumers could have greater accessibility to resources.

• Contributed to the development of the training program by creating new training material for new interns and trained new interns accordingly.

iWITH.ORG, Barcelona, Spain June 2009-August 2009

Technology Associate (Internship Position)

• Investigated how NGOs employed iWith.org’s website building resources, analyzed the effect these tools had on promoting an NGO’s message, and determined whether or not NGOs were fully utilizing iWith.org’s resources.

• Established a general website template based off of research, which assisted iWith.org’s director in consultation services with NGO executives. This, in turn, helped to enable NGOs to improve their communication with the public at a low cost.

*Northeastern University is renowned for its distinguished Cooperative Education (Co-op) Program, which

integrate full time work opportunities with academic courses to provide exceptional hands-on experience for its

graduates.

Community Service

MAKE-A-WISH, Boston, MA & San Diego, CA March 2013-Present

Wish Granter

• Complete a combination of online and in-person classes. Subsequently meet and work with the wish child and their family to determine the child’s one true wish.

• Assist the Foundation in planning, creating, and fulfilling the child’s wish, and take the necessary steps to enhance the entire experience and make it as memorable as possible.

GENERATION CITIZEN, Malden, MA September 2010-December 2010

Mentor

• Taught urban eighth grade students an action -based, standards-aligned civics curriculum on the U.S. political system on a weekly basis throughout the semester that was aimed at exploring how to bring substantive change to society.

• Assisted the students in developing a student-selected local issue and taking collective action on the given issue.

NORTHEASTERN’S FIRST RELAY FOR LIFE, Boston, MA March 2010

• Captain of the Relay for Life team, entitled the Northeastern University Synchronized Skating Team.

• Facilitated team meetings, set team goals, and created fundraising activities to reach the team goal.

Skills

COMPUTER: Proficient in Microsoft Office (Word, Excel, Power Point), Microsoft Access, Mac OSX,

Keynote, XP & Vista, Filemaker, Westlaw, SPSS, numerous internet research and research databases

OTHER: Conversational in Spanish, Notary Public, CPR/First Aid Certified

Interests

Figure and synchronized skating, reading, cooking, traveling

References Available Upon Request

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