Customer Service Technician

Yoganand Ramen

*** **** ***

Jersey City, NJ ****4

Mobile: 201-***-**** Email: ******@*****.***

Objective

Seeking a challenging opportunity to utilize my exceptional analytical and technical qualifications by displaying

admirable work ethic and client communication skills to increase market output and company growth potential.

Education

James J. Ferris High School (2003-2007)

Attended HCCC with a concentration in Engineering Science/Mechanical Engineering

Professional Experience

Perrigo Pharmaceuticals – Set-Up Technician – Bronx, NY Mar. 2013-Present

Set-Up, maintained, and operated IMA - Comadis tube filler machines

Performed maintenance on CAM bundlers and Shrink Wrap machines

Performed minor set-up modifications on Alpha Checkweighers used for PKG.

Assisted maintenance department in reducing product changeover time

Collaborated with upper management to segregate and distribute change parts for various tube sizes

Complied with FDA regulations and CGMP policies

Actavis Pharmaceutical – Machine Operator/Technician - Elizabeth, NJ Aug. 2009-

Jan.2012

Analyzed and troubleshot electrical and electronic pharmaceutical manufacturing equipment

Interacted with PLC / SCADA control systems to facilitate troubleshooting

Recommended system and process changes to improve overall efficiency of manufacturing operations

Partnered with mechanics/operators to ensure understanding of operational issues and corrective actions to be

taken while minimizing down production time

Performed minor repairs as needed

J&G Auto Repair Center - Technician - Newark, NJ May 2007- Jul. 2009

Performed Diagnostic testing on foreign and domestic vehicles

Provided outstanding comradery to fellow employees

Suggested improvements to allow better airflow to engine components

Sunny Trucking Inc. - Office Clerk -Jersey City, NJ Apr. 2006 - Mar. 2007

Delivered exceptional customer service support to approximately 200 guests weekly

Performed Prepay and Credit Card Authorizations

Analyzed and prepared bi-weekly reports on business and product performance potential

Delivered creative resolution to issues and/or complaints, resulting in high satisfaction rates

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