Customer Service Sales
Resume:
Jean Francois
Experienced project coordinator
Atlanta, GA 30341
**********@****.***
Experienced project coordinator with 7 years experience in database
management, customer service, credit risk management, and business
development.
Technical Skills
Database management, Proficient in Adobe Suite and Microsoft Office System
PC/Mac:
. InDesign
. Illustrator
. Dreamweaver
. Photoshop
. Visual Basic
. Microsoft Project
. Excel
. PowerPoint
. Access
. Outlook
. Lotus Notes
. EDGAR link: HTML, ASCII, PPT, XBRL
Qualifications
- Experience with high performance teams to meet aggressive operations and
financial objectives.
- Excellent with communication, consulting, and client relationships
- Ability to identify, collect, and analyze business requirements
- Knowledge of IT industry processes
- Highly productive, detail oriented, goal focused and result driven with a
track record of completing projects in a timely manner
- Evaluate and manage daily workloads and assess client needs
- Strong, effective human relations, written and oral communication,
interpretative and organizational skills.
- Experienced with enterprise software solutions and large, complex
organizations
- Delegate authority and responsibility with accountability and follow-up
- Proven ability to work productively in high-pressure and fast paced
environment with the ability to adapt and change priorities as the business
needs change
- Innovative problem solver with excellent interpersonal and communication
skills
- Organized, excellent time management skills and the ability to make
evaluative judgments in high pressure situations
- Enthusiastic team player
- Project management experience, leadership of project implementation
- Proactive to client needs and presenting appropriate company product and
service offerings
Experience
RR Donnelley (formerly Bowne Co. & Inc) 2010 - 2013
Project Coordinator (Contract)
*Provide financial, marketing and business communication services around
the world. Compliance professionals rely on RR Donnelley professionals to
prepare and file regulatory and shareholder communications online and in
print.
* Manage the relationship between Corporate, Business Units, Enterprise
Technology, and 3rd parties/partners to ensure compliance with enterprise
standards
* Database management: Maintain current user accounts, security groups,
distribution lists, and other active directory components. Maintain file,
print, web, and anti-virus servers as well as imaging and deploying
hardware, software, and printers.
* Effectively communicate with financial reporting specialists to ensure
that documents are completed within a timely manner and prepared to file
with the Securities and Exchange Commission (SEC)
* Research, Plan, Implement, Monitor, and Maintain growth within the
financial team. Prepare annual reports, proxy statements, in addition to
any other documents that need to be delivered to shareholders, and the
working group
* Support the extensible Business Reporting Language (XBRL) team to ensure
that company 10-Ks and 10-Qs comply with U.S. Generally Accepted
Accounting Principles (GAAP) tagging procedures and financial statements
are accurate
Wells Fargo August 2012 - December 2012
Personal Banker
* Inside Sales, maximizing the depth and profitability customer
relationship by Collaborating with other sales specialists in retail
Lending, Investments and other product areas to ensure an outstanding
customer experience.
*Assess customer financial needs and robust processes to help them meet
their short-term and long-term financial goals. Adhere to operational
controls, including legal, corporate, and regulatory procedures to ensure
the safety and security of customer and bank assets.
Office Depot 2009-2010
Laptop Sales Specialist
*Computer diagnosis and minor repairs, sales, customer service, printing
and designs
*Maintain knowledge of current sales and promotions, policies, and security
practices
Lowe's Home Improvement 2006 - 2008
Customer service / Sales representative
*Managed all storefront activities by proactively visiting each mobile area
to ensure WOW customer service is delivered and provide support to
customers with special order sales.
Education
Valdosta State University - Valdosta, Georgia - 5/2010
Bachelor of Arts, Graphic Arts and Minor of French
Contact this candidate