Customer Service Manager

CURRICULUM VITAE

Suvarna Muralidhar

Plot No.**,

NCL North Avenue,

Kompally,

Dist: Ranga Reddy

CONT:- 917-***-****, 944*******

e-mail : **************@*****.***

Career Objective:- Currently looking for a suitable position that offer

variety and the opportunity to develop both personally and professionally.

Warehouse Manager: - (May 2007 to Jan 2013) Swamy & Sons group.CFA for

Asian Paints &Akzonobel Paints Ltd.

Job description:-

. Manage and control the storage and distribution of stocks to ensure

maximum utilization of resources.

. Administering operational procedures for activities such as

verification of inward/outward stocks with high standards in handling

the stock movement.

. Damage Assessment of transit damage stocks and reporting

. Making sure that all freight receipts and deliveries are made in time.

. Blank cheque Maintenance.

. Scheduling work and rotas to meet fluctuations in staffing levels and

work loads.

. Ware house security and accountability.

. Making sure that stock levels are managed and controlled effectively.

. Carrying out random stock counts and taking necessary corrective and

preventive actions.

. Attending customer queries and Visiting the clients to monitor the

quality of services they are receiving.

Skills:-An enthusiastic Warehouse manager with drive,determination and

a proven ability to oversee the efficient Receipt, storage and

dispatch of wide range of products. Having the necessary management skills

required to administer, improve and develop a warehouse to achieve Maximum

Efficiency, Effectiveness and quality of service.

Achievements:-

. Improved month end dispatches to196KL in a day (from 60 Kl) with no

major inventory discrepancy.

. Improved CSI (Customer Service Index) from 65% to more than 90%

consistently.

. Well control over Inventory.

Deputy Plant In charge - Krishidhan Seeds Ltd. - Kurnool.

(May2004 - Mar 2007)

Processing Plant Supervisor - Mahyco Seeds Pvt Ltd. - Medchal

(

( Feb1991 - Apr 2004)

Skills:-

Familiar with over all operations of seed processing plant, from Raw

seed receipt -Seed Processing, Seed sampling, Seed storage (conventional

and dehumidification ), Seed packing, Dispatching, Sales Returns,

Revalidation. Seed drying, Jinning, De linting etc.

Apart from the above all, know the operation and maintenance of

De humidification plant equipped with 2 MT boiler,

VAHP, Cooling tower, De humidifier, Water softener, Solar

water heating system.

. Well control over man power.

Achievements:-

. Handled high volumes of raw seed receipt as section in charge during

the training period.

. Achieved high processing and packing targets of jowar C/F Seed at

Tirupati before schedule.

PERSONAL PROFILE:-

Name Suvarna Muralidhar

Date Of Birth 5th July,1965

Qualification Dip in "Production Technology"

(M.S.B.T.E Bombay) 1997

Salary Drawing 17,000 PM

Expecting Negotiable

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