Customer Service Manager

Nannaphas Thongpaiwan

** *** * ******* ********* Suphanburi 72240

Contact No.: (668-****-**** Email : ********@*****.***

PERSONAL SUMMARY

A result driven, self-motivated and resourceful managing director with a proven ability to develop and

strengthen management teams in order to maximize company profitability and efficiency. Experienced

leading a wellness business with multicultural to make it a dynamic and progressive organization. Possessing

excellent communication skills and able to establish sustainable and profitable relationships with customers

Now I’m looking for a new challenging managerial position, which will make best use of my existing skills

and experience, including further my personal, professional development.

AREA OF EXPERTISE

• Customer retention

• Cost control

• Inventory control

• Financial Management

• Implementing Policies

• Implementation Treatment & Products

• Make Limitation to Possible

• Flexible Managerial

WORKING EXPERIENCE

Company: Cense by Spa Cenvaree, Central Group Co.,Ltd

Position: Spa Manager (Informal as GM)

Period: April 2013 – Present

Cense Spa is the first days spa (Stand Alone) of Centara / Central group located on 16,000 square mates at

the heart of Phuket. Cense spa is the combination of 28 individually villas and 2 buildings can serve guests at

maximum 150 persons together in the same time and there’re 90 persons in total of employees under my

supervise. Responsible/ oversee all sections of operation to make sure that service is on the standard and

business achieve monthly budget, particular emphasis on sales and marketing to achieve the plan.

Key Achievement:

• 65% increasing the monthly revenue within 3 months

• Can manage the team to maximum serve more than 250 guests per days and estimate 4,800 persons

per month under the limitation of staffs and amenities

Job Responsibilities:

• Identify, developing and directing the implementation of business strategy

• In charge of leading, motivating and developing the management & operation team.

• Cultivate the company reputation in the market & customers including supplier

• Managing multi-disciplined teams and resolving any conflicting priorities

• Developing business plans and preparing comprehensive business reports.

• Improving margins and maintaining a high quality service to customers

• Building customers relationships that result in revenue and profitability growth.

• Keeping control of business expenditure, ensuring it's within agreed budgets.

• Planning Hiring / recruitment staffs.

• Report directly to Group Director

Company: Grand Emperor Hotel, Macau

Position: Spa Manager (Royal Thai Spa)

Period: November 2011- February 2013

The Royal Thai Spa located on 20th floor of casino hotel with 11 treatment rooms and there are 20 staffs.

Due to spa is belong to casino hotel the open hours is quite long than normal spa, 10.00-04.00 hrs and

No. of guest is around 22-35 persons per day. Responsible to day to day operation make sure that

everything is under our service standard, dealing with daily problem,

Key Achievement:

• 25% increasing No. of membership from year 2011

• 35% increasing membership revenue from year 2011

Job Responsibilities:

• Managing / Monitor spa daily operation

• Creating new promotion and membership program

• Do the cost controlling, Budgeting and monitor the inventory

• Responsibility to monthly budget

• Real time problem solve.

• Spa roster

• Hiring and recruitment therapist staff.

• Monitor on the trainer.

Company: Oakleigh Capital Limited, Makati, Philippines

Position: Customer Service Executives (English/Thai)

Period: March 2010- October 2011

Oakleigh Capital Limited is one of ten biggest online gambling company doing the online casino & financial

forex which had customer all-around of Asia.

Job Responsibilities:

• Monitors membership account

• Respond membership inquiries through live chat, MSN, YN, Email and Telephon

• Monitors Financial Forex member account

• Team Trainer and quality check

• Website Translation check

Company: The Orientist Spa Co.,Ltd

Position: Spa Manager

Period: January 2008 – January 2010

The Orientist Spa is the day spa that located on 6th floor of Central World with 14 treatments room and 18

staff under supervise. Open hour is 10.00-22.00 hrs. with one shift. Responsible to day to day operation

make sure that everything is under our service standard, dealing with daily problem.

Job Responsibilities:

• Managing / Monitor spa daily operation

• Creating new promotion and membership program

• Do the cost controlling, Budgeting and monitor the inventory

• Responsibility to monthly budget

• Real time problem solve.

• Spa roster

Company: Turismo Asia Co., Ltd. (Travel Consultant Company)

Position: Customer Service Specialist

Period: October 2005 – January 2008

Turismo Asia is the biggest domestic market in Thailand but at I was working in Out Bound department,

which mean sell and creating a private itinerary for FIT guest who’d like to go abroad including

accommodation, transfer and excursion arrangement

Key Achievement:

• THB 500,000 sell monthly budget achievement

Job Responsibilities:

• Create a private itinerary (tailor-made travel arrangement)

• Quotation

• Booking Accommodation, Transfer and excursion all around the world

• Back Office documentary / Selling report

EDUCATION

2005-2006 – Tourism Authority of Australia, Certificate of Aussies Special List, 2006

1997-2001 – Bachelor Degree of Business Administration Hotel & Tourism Management

PERSONAL DATA:

Nationality: Thai

Date of Birth: March 9, 1977

Marital Status: Single

SKILLS

• Language Literacy: Fluent in spoken, written and reading English and Thai

Fairly in spoken Cantonese

• Computer Competence: Windows– Excel, Word, PowerPoint, and Outlook Express, E-mail, and

Internet Explorer, Topex, Sale Force.

• Typing: English 60 words/minute; Thai: 40 words/minute.

• Public Speaking : English and Thai

REFERENCES: Available upon request.

Contact this candidate