Quality Assurance Customer Service
Resume:
GARMEL ALLEGO MIGALLEN
***-* **** ****** *****, BASAK, CEBU CITY, PHILIPPINES 6000
Contact No.: +63-923-***-****
Email: ******.********@*****.***
PERSONAL INFORMATION
Date of Birth : March 06, 1989
Place of Birth : San Juan, Metro Manila
Citizenship : Filipino
Visa Status: Single
Sex : Female
EMPLOYMENT HISTORY
JP MORGAN CHASE & COMPANY
March 2012- Present
-Telephone Banking Specialist
-Assists customers with basic online banking transactions (wire transfers, debit card
concerns, etc)
-Creates claims for unauthorized transactions.
AEGIS PEOPLESUPPORT
Experian Credit Bureau Customer Specialist
May 2010- January 2011
- Assists customers with obtaining their credit reports and scores
-Credit advisor
-Helps with site navigations
Quality Assurance Specialist
January 2011- February 2012
- Calibrates calls to make sure that each customer receives outmost assistance with their query
- Frequently talks with foreign clients with the sites improvements and performances
-Maintain upscale environment for customers
- Conducts meetings and training to leverage the level of service being provided by the agents
EDUCATION
Collegiate: University of San-Jose Recoletos
Graduated: 2009
Attainment: Bachelor of Science in Nursing
Licensure Examination Passer, 2009
SKILLS AND QUALIFICATIONS
-Attended leadership trainings (company funded) specializing in people handling
- Excellent communication skills both in writing and speaking
Developed a reputation for quality of work and timely completion of projects
-Recognized by managers for detail orientation and multitasking abilities
- Excellent computer skills (Excel, Windows 7, basic networking)
-Proven history of being able to balance competing priorities and tight deadlines
AWARDS
- Top Agent
(Experian)
August 2010- July 2011
- Outstanding Quality Assurance Specialist
(Experian)
December 2011- February 2012
- Quality Assurance Specialist of the year
(Experian)
For the Fiscal Year 2012
- Best Seller of the 3 Credit Reporting Bureaus
(Experian)
For the Fiscal Year 2012
-Highest Incentive Earner
(Experian)
September 2012-December 2012
- Best in Customer Service in the Banking Department
(JP Morgan Chase & Company)
January 2013
REFERRENCES
Carlo Franco Subejano
Sites Operation Manager
JP MORGAN CHASE & COMPANY
Neil Savellon
Process Training Specialist
JP MORGAN CHASE & COMPANY
David Gabriel Enage
Unit Manager
JP MORGAN CHASE & COMPANY
Alyanna Jane Chavez
Supervisor
Experian Credit Bureau
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