Customer Service Sales
Resume:
ASIM ARNAOUT
***** * ****** **, ********, ALBERTA, T6J 6W5, 780-***-****
*****.*******@*****.***
Objective To work in a progressive organization which can expand on all my knowledge and provide
me with exciting opportunities to utilize my skills and qualifications in the related fields:
Finance, Real Estate, Retail, Office Administration and more to produce great results and
fidelity.
Highlights of skills & qualifications
Excellent knowledge in Microsoft Office, Excel, Outlook, Word
AR/AP
Conveyancing time sensitive & confidential legal documents
Ability to adapt and learn new systems/applications quickly
Excellent customer service skills (10+ years)
Inventory control
Ability to multi task with strong organizational skills
Collections experience (3+ years)
Professional attitude and demeanor
High confidentiality with personal information
Strong attention to detail
Payroll (ADP & CERIDIAN)
Invoicing & Bank deposits
Organizing and updating personnel files
Excellent interpersonal & communication skills (verbal & written)
Relationship building / Marketing
Highly motivated & task oriented individual
Excellent team worker
Time management
Able to effectively work in a fast paced environment
Typing speed (45 wpm)
Switchboard experience (1 20 lines)
Experience
June 2013 – Present
Office Administrator, RE/MAX Real Estate, Edmonton, Alberta
Prepare files for Sellers / Buyers
Reply and deal with all incoming emails
Order brochures for clients (blurb about home)
Ordered virtual tours on properties
Generate clients listing of their property on MLS system
Scan and email or mail all documents to our clients.
ASIM ARNAOUT
11323 - 8 AVENUE, EDMONTON, ALBERTA, 780-***-****
*****.*******@*****.***
Conveyed instructions to Mortgage brokers / Lawyers
Amended contracts as needed
Handled time sensitive / confidential information
Dealt with large sums of money (deposits on home)
Ordered supplies for office
Handled mail / arranged couriers
Dealt with realtors commissions.
Keep track of all leads on development projects
Distributed leads to realtors as they came in
Took care of all thank you & gift mail outs
May 2012 – March 2013
Department Manager, Bed Bath & Beyond, Edmonton, Alberta
Managed the top 3 departments in the store
Managed the #1 ranking department store wide on the west coast.
Ordered and maintained product on sales floor for each department.
Priced new products on sales floor.
Constant remerchandising based on sales / new items arriving.
Setup/Updated Bridal/Back to college registries.
Rearranged product based on store rankings to boost sales.
Created room for new and old stock that was coming in off trucks.
Trained new employees on cash registers and online systems.
Nightly cash out and balancing of registers at end of night.
Constant training on safety and customer service.
Weekly product knowledge reviews with employees.
Daily inventory checks.
Follow ups with employees on tasks.
Made recommendations for customers based on needs and expectations.
Reviewed truck reports to see products that were coming in advance.
Ordered/Shipped items for customers that was not available in store.
December 2010 – April 2012
Account Executive, HSBC Finance, Edmonton, Alberta
Addressed personal finance needs and questions for current and perspective HSBC clients.
Recruited new clients by monitoring client needs, recommending financial solutions and products.
Maintained and organized client databases and files in accordance with company requirements
Consistently met and exceeded all sales goals and customer service standards.
Met customer’s financial needs by being able to provide consolidations, personal loans, mortgages, lines
of credit.
ASIM ARNAOUT
11323 - 8 AVENUE, EDMONTON, ALBERTA, 780-***-****
*****.*******@*****.***
January 2010 – December 2010
Manager Assistant, Enterprise Rent A Car, Edmonton, Alberta
Wrote up customers rental agreements.
Did vehicle inspections.
Approved vacation/time off requests.
Paid invoices that came in.
Collection calls for customers that were past due.
Delegated employees to pickup/drop off customers.
Arranged lunch breaks for employees.
Approved hours entered in for payroll.
Ordered supplies for the branch.
Took payments, cash, debit, all major credit cards.
Went out marketing
Followed up with customers on vehicle status.
March 2008 – November 2010
Income/Credit Investigator, Carfinco, Edmonton, Alberta
Verified applicant’s employment status
Found out pay rates, pay sequences, verified formats of paystubs.
Averaged monthly income to verify maximum monthly payments.
Made sure there were no discrepancies from what applicant and employers have advised us.
Reviewed credit bureau reports.
Approved / declined loans.
Negotiated with dealers.
January 2000 – February 2008
Operations / Office Manager / Sales/ Merch, The Brick, Edmonton, AB
Managed / trained office & warehouse employees on computer & scanner
systems.
Wrote up sales using the ORACLE system
Entered and approved hours for payroll using the ADP system.
Generated the monthly schedule for office and merchandising staff.
Entered data over excel spreadsheets.
Ordered merchandise such as sofas, mattresses, appliances & electronics for the
store.
Setup service calls for furniture or electronics.
Ordered office supplies.
Daily inventory management.
ASIM ARNAOUT
11323 - 8 AVENUE, EDMONTON, ALBERTA, 780-***-****
*****.*******@*****.***
Answered calls and paged or transferred to the correct individuals.
Arranged delivery sates for customers and arranged delivery window times.
Followed up with customers on back ordered items.
Performed the nightly batch close and cash out.
Loaded and prepared the delivery truck for next day run.
Unloaded trailers and received items into inventory.
Priced new and as is furniture/appliances.
2002 – 2004
Education Grant MacEwan University, Edmonton, Alberta
Psychology & Sociology courses.
1999 2002
J. Percy Page High School
Received high school diploma
References References are available on request.
ASIM ARNAOUT
11323 - 8 AVENUE, EDMONTON, ALBERTA, 780-***-****
*****.*******@*****.***
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