Customer Service Manager

DAVID BROMSTEIN

*** ******* *** • Austin, TX ****3

******@*****.*** • 512-***-****

PROFESSIONAL PROFILE

Talented business leader and instructor ready to apply broad range of talents managing company operations as well as training and educational programs; excel in an executive-level business management role. Proven experience in administration, training and development, and program implementation.

AREAS OF EXPERTISE

• Team Leadership: Motivational and inspired manager, training and mentoring teams to meet and exceed performance objectives. Apply strong skills in developing educational curriculum in order to support staff to develop professional abilities in order to attain company goals.

• Operational Management: Proven skills in general business administration to include accounting and finance, human resources, inventory management, marketing, and sales. Resourceful problem solver with a track record for implementing policies and procedures that control cost and minimize risk.

• Communication and Coordination: Outstanding talent for coordinating with diverse individuals of varying communication abilities. Provide exceptional customer service to broad client base to ensure complete client satisfaction. Easily identify and resolve service issues in the initial stages.

• Technologies: Technologically savvy; proficient in Microsoft Office Suite (Outlook, PowerPoint, Excel), and Chaos Contact software; adept with Windows and Mac operating systems. Skillfully learn and incorporate new technologies.

EDUCATION AND ADDITIONAL QUALIFICATIONS

UNIVERSITY OF GUELPH, Guelph, Ontario

Bachelor of Arts in History

D’YOUVILLE COLLEGE, Buffalo, NY

Bachelor of Education

Possess US Green Card.

PROFESSIONAL EXPERIENCE

TRUE GRAVITY SPORTS – Toronto, Ontario

Operations Manager / Sports Agent, Client Services, 4/2010 to Present

Related Skills: Team Leadership, Training, Sales and Customer Service Management, Budget, Inventory Control, Standard Operating Procedures, Business Administration

Manage 6-member team across all business operations to ensure top-performing company. Hire, coach, train, and performance-manage team members. Communicate with clients and customers regarding services and products; ensure complete client satisfaction. Initiate and lead meetings, conferences, and sales endeavors. Handle marketing promotions, public relations, and advertising campaigns. Manage logistics, budgets, purchasing, and daily administrative processes.

Key Contributions:

• Increased client base by 25% within 3 years.

• Formulated and implemented business vision as well as company-wide operating procedures.

• Built and sustain measurable track record of delivering exceptional customer service.

HAMILTON WENTWORTH DISTRICT SCHOOL BOARD – Hamilton, Ontario

Special Education Teacher, 9/1992 to 3/2010

Related Skills: Program Administration, Teaching and Instruction, Issue and Conflict Resolution, Communication, Coaching, Leadership, Policy Development and Implementation

Developed and delivered specialized curriculum for students of varying ages and social / academic abilities. Evaluated, assessed, and reported students’ abilities and progress; consulted with teachers, school administrators, parents, and family members. Prepared and administered individual learning plans. Aligned classroom activities with regulatory processes and procedures.

Key Contributions:

• Served as Team Leader for special needs department with responsibility for managing

Educational Assistants and related work schedules.

• Created and implemented performance oriented programs, policies, and procedures as well as a customized curriculum for special needs department.

• Developed Career Education program for students and educators implemented across school board.

• Remained involved in coaching varsity athletics sports teams.

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