Project Manager Customer Service
Resume:
Hello,
I am very interested in the Project Manager position that you have posted for the San Diego area. I have paste my resume for your review below.
I look forward to hearing from you,
Stephanie Watson
STEPHANIE WATSON
7682 VOLCLAY DRIVE, SAN DIEGO, CA 92119
***********@*****.***
SUMMARY
Highly organized and goal-oriented professional with solid upper-management experience and a proven track record for improving business operations. Team player who thrives in a schedule critical environment. Accomplished public speaker and master presenter.
QUALIFICATIONS
Strong financial background with an emphasis in accounting and P&L management.
Excellent analytical, organizational and planning skills with strong attention to detail.
Strong ability to drive and exceed goals with proven ability to capitalize on business development opportunities.
Technical skills include SQL, Microsoft Office Suite, SharePoint, Access and Oracle financial.
EXPERIENCE
Jack In The Box 2012 to Present
Business Intelligence Systems Analyst
Responsible for coordinating and driving team efforts of assigned Business Intelligence application projects utilizing Agile methodology.
Project manager for multiple projects running concurrently.
Responsible for creating, updating and maintaining project documents (requirements, scope, testing, SWOT, RACI, design) and project plan timelines within SharePoint based project portal.
Define business and functional requirements on behalf of the business.
Perform data analysis using various tools and writing SQL queries against various databases and cubes including SSAS.
First level support for all BI related Help Desk calls.
IT business consultant for Operations, Franchisees, Marketing and Sales & Guest Analytics departments.
Acting Program Manager in a stretch assignment from January 2013 to July 2013.
Jack In The Box 2011 to 2012
Lease and Licensing Analyst
Serve as point of contact for IT Business Finance department regarding all leased equipment and software licensing.
Manage asset databases to track all leased IT hardware equipment and companywide software licenses.
Initiate new equipment leases, manage current leases including monthly billing, and facilitate lease expiration including equipment buyout, return and lease extensions.
Process all new, renewal, add-on and upgrade software requests along with all software and hardware maintenance contracts.
Document all positional processes for training purposes.
Identified over $42K in lease overpayments first three months in position.
L-3 Communications 2008 to 2009
Systems Analyst
On site with SPAWARSystemsCenter, Pacific, Code 53628.
Developed curriculum for Navy-wide Microsoft SharePoint-based status and reporting website including user manual and instructor guide.
Responsible for data collection and research, and design and needs-analysis for IT training-related projects utilizing change management techniques.
Instructed Navy Medicine users on configuration, and technical aspects of Medical C4I Suite.
Designed, developed, and managed computer-based training using Camtasia Studio.
Assisted with creation of software test plans and perform system testing.
Starbucks Coffee Company 2004 to 2008
District Manager
Responsible for sales and operations of ten retail stores to ensure consistent profitability and exceptional customer service.
Hired, trained, developed, coached and motivated employees for success in providing superior products and service. Developed several high performing managers into district managers.
Grand-opened 4 stores in final year, under budget and with better than projected sales.
Effectively managed human resources for 300+ employees.
Responsible for over $17 million in annual revenue. One of two district managers, in a region of 20, to effectively manage financial responsibility to better than budgeted expectations during last year in position.
Conducted training classes ranging from new hire orientation to district manager mentoring.
24 Hour Fitness 2000 to 2004
District Operations Manager
Managed all aspects of eight 24 Hour Fitness facilities including the supervision of individual club mangers.
Ensured management level development in place to support succession planning and responsible for talent acquisition to achieve and maintain company operational requirements.
Developed and conducted curriculum for operational training classes.
Managed day-to-day human resources for 700+ club level employees.
Accountable for $10 million in annual revenue. Was top divisional sales performer two years in a row during annual contests.
EDUCATION
Western Governors University, Masters in Business Administration 2012
San Diego State University, BS in Accounting 1995
TRAINING
Microsoft Volume Licensing 101 2010
SPAWAR Systems Center, Pacific Top Ten Best Practices training 2009 Creating & Managing Sites and Searches in SharePoint 2007 2008
Situational Leadership 2006
Servant Leadership & Increasing Human Effectiveness 2005
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