Manager Customer Service

Matthew Tovey

**** ******* ****** **** * San Diego, CA 92109

858-***-**** *************@*****.***

INVESTIGATIONS/BACKGROUND REVIEW/REPORT WRITING

ORGANIZATION ~ SECURITY/INVESTIGATIONS ~ CONTRACT REVIEW ~ CUSTOMER SERVICE

RELATIONSHIP BUILDING ~ EXCELLENT WRITTEN AND VERBAL COMMUNICATION ~ AD HOC REPORTS

• Related Education: Criminal Justice 300 (Crime Law and Justice, Law Enforcement), Criminal Justice 333

(The Judiciary), Criminal Justice 303 (Criminal Justice and Social Control)

• As Treasurer for Delta Xi House Corporation, was responsible for collecting and managing $200,000+

annual budget for 50 members

• Current team lead at Hotel Solamar

• Handled a full college workload while working a fulltime position to pay for my bachelor’s degree

KEY AREAS OF EXPERTISE

Typing

Comprehension

Report Writing

Time Management

Criminal Justice and Social Control

Leadership

EMPLOYMENT BACKGROUND/TRANSFERABLE ACCOMPLISHMENTS

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H otel Solamar, A Kimpton Hotel July 2010- P resent

Guest service assistant at Hotel Solamar, highly rated by Trip Advisor. Union Tribune voted best valets.

Current team lead for valet/bell staff. Effectively manage both bellman and valet duties and delegate tasks to associates.

Effectively manage shipping and receiving for the hotel.

Semantic Research September 2009-Janua ry 2013

Semantic Research developed multiple computer software, used mainly by the government. One of the most prevalent

software made, links different people, places, and events together in an effort to track down criminals.

Worked as a private driver and assistant for the Chip Harrison, the CEO of Semantic Research

The Westgate Hotel August 2008-July 2010

Worked as a bellman and valet for a Sinclair owned hotel, also a member of the Leading Hotels of the World. Served as initial

point of contact for customers, helping them find where to check in, and taking care of all needs including the care for the

vehicle and the guest’s luggage.

Delta Xi House Corporation September 2011-present

Property Manager:

Work with the house manager to ensure the house is safe and secure for all tenants.

Coordinate all repairs as needed and hire vendors.

Maintain vendor contact and services that are contracted, work with the Treasurer.

Coordinate room checkouts with House Manager.

Inspect House monthly.

Determine house damages and room damages as needed assess tenants or Chapter as needed

Treasurer:

1. Set up billing and maintain billing with Omega Financial

2. Follow up with members and parents if needed with non payment

3. Pay all bills timely

4. Reconcile bank statement monthly

5. Send out room rental agreements and make changes to them as needed

6. Make deposits as needed

7. Keep accurate accounting records on QuickBooks Pro

8. Organize all invoice and billing info

9. Coordinate Tax returns

Sunrez Corporation September 2010-September 2011

"Light Cure" technology is the result of 20 years of modifications, improvements, and evolution of technology that was

originally developed in German laboratories. We have developed a variety of polyester, vinylester, and urethane formulations

(resins, prepregs, putties) which can be RAPIDLY cured at ambient temperatures( 40 F to 120 F) in seconds instead of

minutes or hours.

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Worked as a lab technician creating prepregs, bulletproof vests, wall patches, surfboard repair resin, and various other

projects.

Ma rco Polo BMW November 2007-July 2008

Worked as a mechanic’s apprentice for Marco Polo BMW of La Jolla, California. Learning life long and valuable skills.

EDUCATION / TECHNICAL / PROFESSIONAL AFFILIATIONS

San Diego State University

Bachelor of Applied Arts and Sciences in Public Administration with emphasis in Criminal Justice

Honors

Dean’s List Honoree Fall 2012

Dean’s List Honoree Spring 2011

San Diego State University External Affairs Board Member 2010

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