Network School

Richard Wroblewski

** ********* *****, **** *****, NY 11730

Mobile: 631-***-**** / Home: 631-***-**** / ************@*****.***

OBJECTIVE: Results-oriented professional with technical experience working in a Network Operations Center troubleshooting and

supporting users, as well as strong hands-on desktop and network skills.

EDUCATION:

Information Technology A.A.S. Degree: Network Design and Administration

Suffolk Community College Selden, NY, Date of graduation: December 2012

Dean’s List: Spring 2010 /Spring & Fall 2012 Overall GPA: 3.6

PROFESSIONAL EXPERIENCE:

Cablevision (Career Direction), Hicksville, NY Apr. 2013 – Aug. 2013

Network Operations Assistant

• Consulting assignment at Cablevision’s Network Operations Center involved overseeing technical projects from start to finish

meeting stringent deadlines. Proactively monitored servers and performed troubleshooting to support the plant infrastructure.

Duties included answering phones to support users, telneting into server to resolve issues and documenting the resolution.

• Created, updated and tracked trouble tickets through the Remedy Systems, and escalated issues, which utilized the following

technology: outage verification tools such as Slingbox, Radiant, E911.

• Coordinated with team members to gather information in order to resolve and close open trouble tickets.

• Assisted with resolving outages which involved notifying senior management and handling the problem until resolution.

Diverse Technology Solutions, Islip Terrace, NY Aug. 2012 – Dec. 2012

Network / Software Solutions Technician

• As an Intern, worked with Remote Desktop Protocol and expanded my troubleshooting abilities while using Vcloud terminal

servers along with the MS Server 2003 / 2008 R2 OS platforms.

• Made onsite customer calls for setup and installation of new company DNS / DHCP servers and firewalls.

• Utilized Active Directory & Group Policy security features for MS NOS platforms.

• Troubleshot and repaired over 30 DTS tower servers for different clients.

• Expanded my understanding of secure VPN tunneling encapsulation techniques for RDP support.

RELEVANT SKILLS/COURSES:

• Cisco CCNA Computer Networking 1-4 course completion certificates

• MS Server 2008 Network Operating Systems and TCP/IP Network Infrastructures

• Hands on Experience with Routers / Switches and Network Configurations

• Principles of using Advanced Java I / II & MS Visual Basic

• Windows NT / XP / 7 / 8 – OS / X86 Computer Architecture

• Proficient in Troubleshooting / Programming / Repair and Maintenance Procedures

• Calculus I & II / Discrete Mathematics / Computer Mathematics Concepts

U.S.NAVY: Served Honorably Sept. 1999 – Nov. 2008

• AEGIS FC Computer & Radar Display Tech /Work Center Supervisor / Secret Clearance

US NAVY TECHNICAL SCHOOLS: Dec. 1999 – Apr. 2001

AEGIS FC: (Naval Guidance Missile / Radar Display Electronics & Advanced Computer Circuitry Field)

Advanced Electronics Technical Core, Great Lakes, IL

FC Electronics “A” School, Great Lakes, IL

AEGIS Electronics FC “C” School, Dahlgren, VA

Advanced Training / USS Normandy (CG-60): Apr. 2001 – Oct. 2006

2M Soldering School / Huntron 2000& O-Scope School

Common Data Link Management System (CDLMS) School

(CND) Electronic Water Cooling System Troubleshooting School

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