Project Manager Management

Michael Warga

**** ****** ****

Johns Creek, GA *0022

Cell: 678-***-****

*****@*******.***

SUMMARY

• Results & revenue driven, IT Director/Manager with deep & broad experience in

Program/Project/Process Management, Pre-Sales & Service Delivery

• Provide technical, business and process expertise for IT/Business solution selling &

implementations. Includes operations, organization development,

transition/transformation & business/IT solutions via project/program/process management,

analysis & solution architecture

• Manage business and technical resources by combining best practices with staff talents to

create high-energy workforce with maximized synergy

• Bridge IT and the business, develop/plan & translating strategic initiatives into tactical

approaches for enterprise solutions

• Partner with, present and provide solutions to C-level decision makers

EXPERTISE & SKILLS

• Program/Project/Process • Application Development • Business Transformation/

Management Life Cycle Management Optimization

• • •

Business/IT Solution Risk Management Infrastructure (Cloud-XaaS)

• •

Design/Architecture Consultative Involvement IT Service Management

• •

Accounting/Financial (ITSM)

Governance

•

Management Solutions

• Resource & Supply Chain

Software Q/A & Testing

• Customer Relationships Planning (ERP)

• Health Information Systems

• •

IT Financial Management Customer Relationship

(HIS)

Management (CRM)

• Business Intelligence (BI)

EXPERIENCE

Veredus, Atlanta, GA March 2013 –

September 2013

Project Manager

• Assigned to project manage, consult & deliver multiple projects/implementations for a

client’s global IT infrastructure. Some projects include: Successful completion of the

migration of newly acquired business and its technology to clients IT environment.

Network/Application Monitoring Tools; Provided project management leadership.

Pinnacle International, Alpharetta, GA May 2011 –

March 2013

Director/Trusted Advisor Pre-Sales & Services

• Direct, facilitate and support the development and growth of the CRM, Service

Management, Infrastructure, ERP & IT Governance solution business. Develop &

enhance PMO including mentoring pre-sales & project resources

• Cloud strategy/approach development & implementation

• Manage IT Operations systems, projects/programs involving department or cross-

functional teams focused on the delivery of operations services from the design

process through a finished state for internal/external customers

1

Results: Successfully increased revenues by 10%; reduced sales cycle time;

•

enhanced best practices for service delivery & project management

Noble Systems, Atlanta, GA March 2010 –

March 2011

Senior Project/Program/Process Manager

• Project managed the implementation of customer, contact & telephony solutions to

strategic/enterprise client(s), providing project management leadership

• Provided guidance on the ITIL & CMMI frameworks in order to develop & embrace a

company-wide process framework. Managed the change control process including

working with development to resolve software ‘challenges’ and client

tailoring’s/customizations

• Results: Successfully completed phases 1 & 2, including the replacement of legacy

telephony solutions at multiple sites

CA (aka CA Technology), Atlanta, GA December 2000 –

February 2009

Consulting Manager/ Project Manager/Solution Strategist/Principal Consultant

• Supplied proactive enterprise, Service Management, Infrastructure and

Governance solutions to clients for global software company, serving as project

manager, consultant and technical resource

• Initiated & managed new, national sales/services practice for Infrastructure/Data

Center Automation

• Identified, architected and coordinated launch of new service offerings for data

center automation, control and management; collaborated with national sales

teams

• Results: New services program generated initial contract revenue of $500-$700K;

increased team utilization from 50% to 80%; developed $2MM pipeline

• Project Managed and spearheaded first distributed CRM initiative in North

America, collaborating with development teams to troubleshoot/resolve

software/system architectural issues

• Results: Successful implementation led to services revenue over $400K and enabled

improvement of solution software and publishing of methods and best practices; client

became reference account

• Rescued at-risk projects, for legacy service desk & network monitoring installs to

CA solutions

• Results: Revitalized PM discipline; increased success chances; achieved customer

satisfaction

• Provided solution strategy and subject matter expertise to deliver IT Services with

efficient technical support, meeting customer service level agreements,

documenting business needs and challenges; gathered requirements, identified

gaps, recommended solutions, prepared Statements of Work (SOW), facilitated

design workshops and prepared Solution Architecture Overview (SAO)

• Results: Closed $900K deal in less than three months; converted legacy helpdesk

solution to CA’s Service Desk with process automation, improved KPI management &

scalable solution; up-sale of approx. $1M for Asset Management solution

• Developed technical sales enablement readiness plans for Partner-Channel

Organization Program on national level, evaluating partners with Service

Management capabilities

2

Collaborated on the development & implementation of a Cloud strategy/approach

•

for partners

Re-architected the demo lab in order to upgrade the software, staged servers by

•

practice/solution, utilizing virtualization; provided on-site support for establishing

qualified partner’s lab; managed Proof of Concept (POC) efforts leading to closed

deals; performed trusted advisor role

Results: Built foundation for Partner-Channel Organization to meet commercial account

•

market in more profitable manner, enabled & certified 5 premier partners; established

qualified list of commercial accounts; closed deals over $1MM

EDUCATION & PROFESSIONAL DEVELOPMENT

• MBA, Pace University, New York, NY

• BS, Accountancy, George Washington University, Washington, DC

PROFESSIONAL TRAINING & CERTIFICATIONS

ITIL Foundation v2 & v3 SMART Facilitation CA Project Management

• • •

(Waterfall, Lean, Agile)

CA Solution Architect PMP Six Sigma Green Belt

• • •

PROFESSIONAL AFFILIATIONS

• Information Technology Service Management Forum

• Project Management Institute

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