Customer Service Quality Control

Salik H Quraishi

**** **** ******* **., *** #****, Houston, TX 77040 847-***-****

salikhq@hot mail.com

OBJECTIVE

Seeking employment within an organization where my ability and talent can be fruitfully utilized and help

increase company productivity.

SUMMARY OF QUALIFICATIONS

• Professional and organized with excellent office skills

• Ability to work independently with creative work attitude

• Strong mathematical, accounting, problem solving and negotiation skills

• Ability to achieve immediate and long-term goals and meet operational deadlines

• Proficient in making balance sheet, income statement, and general ledger

• Deep knowledge about generating budgets and forecast on quarterly basis

• Solid knowledge of managing internal and external mail functions

• Proficient in recording company’s expenses

COMPUTER SKILLS

• Proficient in using personal computer skills in such programs as Microsoft Office: Word, Excel, Power Point, Access, People soft

• Ability to create and distribute a variety of reports and presentations using Excel and PowerPoint

EDUCATION

• GRADUATION DATE:- 06/2012 DEVRYUNIVERSITY – ADDISION, IL

• Bachelor of Science in Business Administration – Concentration in Accounting

EXPERIENCE

Snap On Tools – Crystal Lake, IL 04/2011 – 06/2013

Junior Accountant

• Ensure timely and accurate processing of invoices

• Responsible of handling all accounts payable and receivable accounts

• Interact with vendors and various departments for information, training, and problem resolution

• Receive and review purchase orders, check requests, and/or other related documentation for completeness and compliance with

financial policies, procedures, and contractual requirements

• Eliminate significant backlog of past due invoices and also establish improved procedure to prevent future problems

• Monitor daily reports related to account payable and handling of open items in people soft ware programs

• Exercise sound judgment regarding situations that may need supervisor/management involvement

Motorola – Schaumburg, IL 08/2010 – 03/2011

Quality control

• Assembled and checked radios for each department.

1. Took orders and entered into the computer.

• Audited whole department.

Comcast – McHenry, IL 02/2010 –

07/2010

Customer service

2. Worked with customers to take payments or exchange equipment

• Handled customers’ requests, took orders on phone, placed orders on the system, send to purchasing; then send to ware house, edited

orders, billed, print and sent to customers

• Resolved customers disputes

Salik Quraishi Page 2

References will be furnished upon request

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